Senior Implementation Consultant

Premier, Inc; Charlotte (NC); Remote; USD 80,000 - 148,000; Full time

Job summary

A leading company in healthcare solutions is seeking a Senior Implementation Consultant to ensure high standards of service delivery in software implementations across various healthcare environments. This position demands exceptional leadership and project management skills, focusing on customer experience and operational excellence. The consultant will drive performance metrics, collaborate with teams, and provide training, offering an opportunity to significantly impact the healthcare sector.

Benefits

Health, dental, vision, life and disability insurance

401k retirement program

Paid time off

Tuition reimbursement and professional development opportunities

Qualifications

• 7+ years of applicable experience in software implementation.
• Exceptional leadership and interaction skills.
• Experience with large scale ERP software in healthcare.

Responsibilities

• Manage implementation of software products tailored to customer needs.
• Create detailed project plans and monitor service delivery.
• Train and mentor team members throughout project phases.

Skills

Leadership

Client management

Organization

Attention to detail

Education

High School Diploma or GED

Master's degree

Job description

Senior Implementation Consultant

What you will be doing:

• This role will be responsible for ensuring that a high standard of service is consistently delivered across all Premier implementation engagements. Supporting products that include mission critical information to the daily operations of healthcare providers. Implementation scope is complex and varied consisting of enterprise-wide deployments that include strategic, operational, technical and data related components. This position will be responsible for executing against organizational goals, driving an exceptional customer experience, measuring performance and maximizing revenue recognition. Responsibilities will include implementing/tracking performance metrics, monitoring project performance, scheduling projects, working with customers on all phases of an implementation including training of the product solutions, recording revenue recognition milestone and collaborating with leadership on methodology continuous improvement.

• Software Implementation

• Leading Projects

• Healthcare ERP Systems

Key Responsibilities

Responsibility #1- 80%

Implementation Management
* Configure and implement software products to meet specific customer requirements
* Create detailed project plans and conduct regular project reviews to monitor performance and identify improvement opportunities
* Work individually or within a team on software consulting projects
* Work directly with Premier employees to train and mentor
* May include some customer support and presales activities

Responsibility #2 - 20%

Continual quality improvement
* Continual refinement of methodologies to ensure optimal client results
* Working towards operational excellence and continual quality improvement to drive an optimal client experience as well as internal efficiency
* Coordination with other teams/individuals involved in the service delivery process

Required Qualifications

Work Experience:

Years of Applicable Experience - 7 or more years

Education:

High School Diploma or GED (Required)

Preferred Qualifications

Skills:

• Exceptional leadership, client management, organization, and interaction skills

• Customer focused professional

Experience:

• Implementing large scale ERP software in a healthcare environment

• Experience in materials management, purchasing, accounting, G/L or contracting

• Experience with project management, leading and driving projects to fruition

Education:

• Master's degree

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time

• Be adaptive and change priorities quickly; meet deadlines

• Attention to detail

• Operate computer programs and software

• Ability to communicate effectively with audiences in person and in electronic formats.

• Day-to-day contact with others (co-workers and/or the public)

• Making independent decisions

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Working Conditions: RemoteTravel Requirements: Travel 21-40% within the USPhysical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.Premier's compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier's internal salary range for this role is $80,000 - $148,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.

Employees also receive access to the following benefits:

*Health, dental, vision, life and disability insurance

*401k retirement program

*Paid time off

*Participation in Premier's employee incentive plans

*Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte's Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023)

• Named one of the World's Most Ethical Companies by Ethisphere Institute for the 16th year in a row

• Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024)

• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

For a listing of all of our awards, please visit the Awards and Recognition section on our company website.

Employees receive:

• Perks and discounts

• Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply [e-mail] contact Premier Recruiting at 704.816.5200.

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