Senior Implementation Analyst - Enterprise

Global Payments Inc.; Jeffersonville (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Career growth opportunities

Learning & development

Inclusive team environment

Community & charity initiatives

Wellbeing program

Global recognition platform

Job summary

Global Payments Inc. is seeking a Senior Implementation Analyst to support onboarding and implementation for new enterprise merchants.

You will guide customers through the onboarding process, aligning loyalty programs with their goals and KPIs while ensuring a smooth transition to Customer Success. You will collaborate with cross-functional teams, address questions proactively, and leverage analytical and communication skills to deliver an excellent onboarding experience.

Qualifications

• Master’s degree or equivalent experience.
• 1–3 years of implementation, onboarding, or customer-facing roles including exposure to enterprise clients or enterprise-level implementations.

Responsibilities

• Own the onboarding process for assigned enterprise clients from contract to implementation.
• Guide new customers through onboarding, helping them define and set up their loyalty programs.
• Ensure customer satisfaction during implementation by addressing questions and coordinating with internal teams.
• Transfer requests to Support for tech or integration issues.
• Act as the voice of the customer by sharing onboarding feedback and insights.
• Support merchants in setting up effective loyalty campaigns aligned with goals and KPIs.
• Work with internal teams to ensure smooth handover to Customer Success after onboarding.

Skills

Strong written and verbal comms

Detail oriented

Customer onboarding experience

Education

Master’s degree or equivalent experience

Job description

Ready to take your career global? Make your mark with one of the biggest names in payments. At Global Payments, you help businesses grow by transforming how they accept and manage payments. As a Senior Implementation Analyst, you will bring innovative solutions directly to business owners and create a real, measurable impact on their day-to-day operations.

As one of Global Payments key brands, Como is the pioneer of Data Driven Customer Engagement & Loyalty Solutions that helps F&B and Retail businesses increase their revenue and build strong relationships with their clients, know them better and keep them coming back. Como’s turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size businesses. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omni-channel communication, auto-generated AI campaigns, customized and branded mobile app and much more. You will be an organized, analytical and empathetic Senior Implementation Analyst with strong relational and communication skills to support clients during the onboarding and implementation phase. You will be passionate about Tech and F&B and always act ethically. You will be responsible for providing an excellent customer experience and helping customers successfully set up and launch their loyalty programs on our platform.

What You’ll Own

New Enterprise Merchants and Implementation

• Own the onboarding process for assigned clients following contract execution, ensuring a seamless transition from the Sales Representative to the implementation phase.
• Guide new customers through the onboarding process, ensuring they understand how to use the product effectively and helping them define and set up their loyalty program.
• Ensure customer satisfaction during the implementation phase by proactively addressing customer questions and coordinating with the relevant internal teams to ensure swift and effective resolution.
• Transfer customers’ requests to the Support team when it comes to tech or integration-related issues.
• Understanding when to elevate relevant situations to managers in a timely manner.

Customer Experience And Success

• Act as the voice of the customer by sharing feedback and insights gathered during the onboarding process.
• Support merchants in setting up effective loyalty campaigns and programs aligned with their goals and KPIs.
• Provide recommendations and best practices to help customers maximize the value of the platform during the implementation phase.
• Work closely with internal teams to ensure a smooth handover to the Customer Success team once onboarding and implementation are completed.

What You Bring

• Master’s degree or equivalent experience.
• You have 1–3 years of experience in implementation, onboarding, or customer-facing roles including exposure to enterprise clients or enterprise-level implementations.
• Strong written and verbal communication skills
• Detail oriented, analytical and creative thinker.
• Demonstrated ability to deliver a positive customer onboarding experience.
• Proficiency in an additional language is preferred (Spanish).
• Be 100% based onsite at our Charlotte, NC offices.

It’s a bonus if you have

• Bilingual (Spanish)
• Knowledge of the F&B and Retail industries, and of customer engagement and loyalty solutions is a plus.
• SaaS or Fintech experience

About The Team

Our inclusive and global team wins together every day. We're proud to have the best minds in the industry, who can learn from as your career grows, its unmatched! Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner, and win as one team. We're curious and innovative - always finding a better way to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Our Perks - What We’ll Bring For You

• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements.

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship.