Senior HVAC Technician - Diagnostics & Installations

ADP, Inc.; Portland (OR); On-site; USD 52,000 - 63,000; Full time

Job summary

PHILLIS CONSTRUCTION CO. in Portland, OR is seeking a Service Technician – Level 2 Journeyman to diagnose, service, and repair residential and light commercial HVAC systems, delivering quality customer experiences.

You will perform advanced diagnostics, educate customers on options, and assist with installations during slower periods. Requires 3+ years HVAC experience, EPA Type II, valid license, and ability to read diagrams. This role reports to Operations Manager and involves on-call rotation.

Qualifications

• Minimum 3+ years of residential HVAC service experience.
• Experience diagnosing and repair work independently.
• Experience with residential retrofit and/or new construction HVAC installation.
• Valid driver’s license and insurable driving record.
• EPA Type II or Universal Refrigerant Handling Certification.
• Strong understanding of refrigeration, airflow, electrical, gas heating, and heat pump systems.
• Ability to read wiring diagrams, blueprints, and installation specifications.
• Strong customer communication and consultative skills.
• Ability to document repairs, estimates, and customer interactions in field software.
• Ability to safely work from ladders, in attics, crawlspaces, rooftops, and confined spaces.
• Willingness to participate in ongoing technical training and education.
• Maintain required company tool list.

Responsibilities

• Arrive at job sites at scheduled times and locations as dispatched.
• Diagnose, troubleshoot, and repair residential and light commercial HVAC systems in accordance with company standards.
• Perform preventative maintenance on residential and light commercial HVAC equipment.
• Present repair, replacement, and maintenance options to customers following company guidelines.
• Educate customers on system performance, indoor air quality products, and planned maintenance agreements.
• Complete approved repairs and maintenance services efficiently and accurately.
• Communicate clearly with dispatch regarding job status, parts needs, and schedule updates.
• Maintain accurate service documentation, notes, estimates, invoices, and customer communications within ServiceTitan.
• Properly document opportunities, follow-up actions, estimate outcomes, and customer interactions in ServiceTitan.
• Operate company vehicle safely and professionally.
• Maintain professional appearance and customer service standards at all times.
• Participate in the on-call rotation for after-hours emergency service.
• Assist with training and mentoring Maintenance Technicians and Junior Service Technicians.

Skills

Advanced Diagnostics

Customer Communication

Technical Adaptability

Documentation & Process

Safety Awareness

Accountability & Follow-Through

Tools

ServiceTitan

Field Software

Job description

PHILLIS CONSTRUCTION CO. in Portland, OR is seeking a Service Technician – Level 2 Journeyman to diagnose, service, and repair residential and light commercial HVAC systems, delivering quality customer experiences.

You will perform advanced diagnostics, educate customers on options, and assist with installations during slower periods. Requires 3+ years HVAC experience, EPA Type II, valid license, and ability to read diagrams. This role reports to Operations Manager and involves on-call rotation.