Senior HVAC Install Field Lead — Growth & Coaching

TNT Service Group; Northern (KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Paid Time Off

Paid Holidays

Training & development

Job summary

Thompson & Thompson Service Group seeks an HVAC Install Field Supervisor in Savannah to lead installation crews, uphold quality, and ensure safety on every project. You will work with operations leadership to inspect sites, coach technicians, and coordinate with dispatch and sales for timely, high-quality installations.

The role requires 3+ years in residential HVAC installation with leadership experience, strong problem-solving, and excellent communication.

Qualifications

• Minimum of three (3) years of residential HVAC installation experience.
• Previous leadership, lead installer, or field supervisory experience preferred.
• Strong knowledge of HVAC installation practices, startup procedures, system troubleshooting, and quality control standards.
• Ability to train, mentor, and develop technicians.
• Working knowledge of local codes, safety requirements, and manufacturer installation guidelines.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work outdoors in varying weather conditions.
• Ability to lift and/or move up to 100 pounds when necessary.
• Valid driver's license with an acceptable driving record.
• Ability to pass a criminal background check.

Responsibilities

• Supervise and support HVAC installation technicians and helpers in the field.
• Conduct routine job site visits to ensure installations meet company quality standards, manufacturer specifications, and applicable code requirements.
• Perform installation quality control inspections and identify opportunities for improvement in workmanship, efficiency, and customer satisfaction.
• Troubleshoot and assist with resolving installation, startup, and system performance issues.
• Provide ongoing coaching, training, and technical support to installation team members.
• Monitor installation performance metrics, callbacks, and warranty concerns, implementing corrective actions where needed.
• Partner with dispatch, warehouse, service, sales, and operations teams to ensure successful project execution and customer satisfaction.
• Assist in planning and coordinating installation schedules to maximize productivity and efficiency.
• Follow up on customer concerns, escalations, and post-installation issues to ensure timely resolution.
• Promote and enforce company safety policies and procedures through job site inspections, training, and daily field engagement.
• Mentor technicians and help develop future leaders within the organization.
• Ensure all installations reflect Thompson & Thompson Service Group's commitment to quality workmanship, professionalism, and customer service excellence.
• Support recruiting, onboarding, training, and retention of HVAC installation team members.

Job description

Thompson & Thompson Service Group seeks an HVAC Install Field Supervisor in Savannah to lead installation crews, uphold quality, and ensure safety on every project. You will work with operations leadership to inspect sites, coach technicians, and coordinate with dispatch and sales for timely, high-quality installations.

The role requires 3+ years in residential HVAC installation with leadership experience, strong problem-solving, and excellent communication.