Senior Human Services Prog Analyst - 64004299

Community and Social Services; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Sunshine Care Center in Orlando is seeking a Senior Human Services Program Specialist to support the Ryan White HIV/AIDS Program (RWHAP) AIDS Drug Assistance Program (ADAP). You will interview and counsel clients to determine program eligibility and connect them with appropriate resources.

You will manage a caseload of at least 250 clients, coordinate care with case managers, medical providers, and pharmacies, and handle data entry and documentation to ensure timely medication assistance.

Qualifications

• One year verifiable experience with data entry using electronic medical record systems.
• One year verifiable experience interviewing and counseling clients.
• One year verifiable customer service experience.
• Basic computer skills and knowledge of medical terminology.
• Professional communication and knowledge of insurance terminology.
• Authorized to work in the United States without employer sponsorship.

Responsibilities

• Interview and counsel high-volume clients to determine ADAP eligibility.
• Manage caseloads of at least 250 clients.
• Coordinate care with case managers, medical providers and pharmacies.
• Perform data entry and maintain accurate documentation.
• Communicate with insurance companies and healthcare providers to ensure medication access.

Skills

Data entry

Interviewing and counseling

Customer service

Basic computer skills

Medical terminology

Professional communication

Insurance terminology

Tools

Electronic Medical Record (EMR) systems

Job description

This Senior Human Services Program Specialist position works with the Ryan White HIV/AIDS Program (RWHAP) AIDS Drug Assistance Program (ADAP) at the Sunshine Care Center in Orlando. The role involves interviewing and counseling high-volume clients to determine eligibility for ADAP programs, managing caseloads of at least 250 clients, and coordinating care with case managers, medical providers, and pharmacies. The position requires data entry, documentation, and communication with insurance companies and healthcare providers to ensure clients receive appropriate medication assistance and support.

Key qualifications:

• One year verifiable experience with data entry using electronic medical record systems
• One year verifiable experience interviewing and counseling clients
• One year verifiable customer service experience
• Basic computer skills and knowledge of medical terminology
• Professional communication skills and knowledge of insurance terminology
• Authorized to work in the United States without employer sponsorship