Senior Human Resources Generalist

PayBright; Raleigh (NC); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401(k) company match

Paid time off

Paid sick time

Complimentary in-office snacks, coffee

On-site in Raleigh, NC

Job summary

PayBright is seeking a Senior Human Resources Generalist to own day-to-day employee experience and core HR operations, reporting to the CEO. The role emphasizes employee relations, onboarding, compliance, and leave administration while upholding company policies.

The ideal candidate thrives in relationship-building, problem-solving, and delivering a positive employee experience, acting as the primary HR contact with independent work style and practical HR approach.

Qualifications

• 5+ years of progressively responsible HR experience, preferably in a generalist role.
• Bachelor’s degree in human resources, business administration or related field; or relevant experience.
• Hands-on onboarding and offboarding experience from start to finish.
• Strong knowledge of federal employment requirements and state considerations.
• Proven ability to handle complex employee relations issues and investigations.

Responsibilities

• Serve as the primary day-to-day HR resource for employees and managers with guidance on policies and attendance.
• Manage employee relations from initial concern through resolution, including investigations.
• Promote compliance with federal, state, and local employment requirements.
• Own onboarding process from offer to first weeks, including I-9/ E-Verify and HRIS setup.
• Handle offboarding, including documentation, access removal, and exit interviews.
• Administer benefits programs, including enrollment and life events.
• Manage leave programs (FMLA and others) with accurate records and communications.
• Coordinate accommodations (ADA/PWFA) and return-to-work processes.
• Support performance and attendance improvements with managers and documentation.
• Maintain confidential employee records and HR documentation.
• Partner with leadership to refine HR policies and processes as the company grows.
• Provide light workplace coordination and office support as needed.

Skills

Employee relations

Onboarding & offboarding

HR compliance

Policy guidance

Communication

Education

Bachelor's degree in human resources or related field

Tools

Gusto HRIS

Zoho One

Job description

PayBright is a leading provider of payment solutions, offering end-to-end services to businesses and consumers. Our mission is to facilitate seamless transactions through innovative payment processing, digital wallet, card issuing, and online cash applications. Founded by a college student who understood the challenges businesses face in accepting credit cards, PayBright has quickly become the preferred processor for thousands of businesses nationwide. We are experiencing rapid growth and are seeking exceptional individuals to join our team.

Job Description

• Job Title: Senior Human Resources Generalist
• Reports to: CEO

Job Summary

PayBright is seeking an experienced and detail-oriented Senior Human Resources Generalist to join our dynamic and growing team. Reporting directly to the CEO, this role will own the day-to-day employee experience and core HR operations, with an emphasis on employee relations, onboarding and offboarding, compliance, leave administration, manager support, and the consistent application of company policies.

This is a high-impact, high-ownership opportunity for an HR professional who thrives on building relationships, solving problems, and creating a positive employee experience. As the primary HR point of contact for the organization, you'll confidently manage day-to-day people matters while knowing when to bring in additional expertise.

Success in this role comes from balancing empathy with sound judgment, staying organized and proactive, and building trust across the organization. The ideal candidate is comfortable working independently, navigating a variety of employee and manager needs, and bringing a thoughtful, practical approach to HR.

Essential Job Functions

• Serve as the primary day-to-day HR resource for employees and managers, providing thoughtful and consistent guidance on workplace policies, employee concerns, performance, attendance, leave, and other employment matters.
• Manage employee relations matters from initial concern through resolution, including gathering facts, documenting conversations, conducting appropriate workplace investigations, recommending next steps, and escalating higher-risk matters when needed.
• Support compliance with federal, state, and local employment requirements by promoting sound HR practices and addressing potential risks
• Own the onboarding process from accepted offer through an employee's first weeks, including pre-employment requirements, Form I-9/E-Verify completion, HRIS setup, benefits information, orientation, policy acknowledgments and equipment and access coordination
• Own the offboarding process, including separation documentation, coordination of system and facility access removal, equipment return, and exit interviews
• Administer employee benefits programs, including new hire enrollment, life events, terminations, open enrollment, and employee support
• Manage employee leave programs, including FMLA and other applicable leave requirements, and maintain accurate records and employee communications throughout the process
• Coordinate workplace accommodations, including ADA and PWFA requests, and support employees and managers through the accommodation and return-to-work process
• Partner with managers to address performance and attendance concerns, provide guidance on documentation and corrective action, and navigate difficult employee conversation
• Coordinate employee status changes, including promotions, compensation changes, bonuses, leaves, and other employee updates
• Maintain accurate and confidential employee records and HR documentation
• Partner with leadership on HR policies, practices, employee experience, organizational needs, and practical process improvements as the company continues to grow
• Provide light workplace and office coordination as needed, including employee equipment needs, office supplies, building or vendor requests, and other routine workplace matters
• Support a positive employee experience by remaining accessible and responsive while maintaining professionalism and confidentiality
• Perform other related duties as assigned.

Education and Experience:

• 5+ years of progressively responsible human resources experience, preferably in a broad HR Generalist capacity.
• Bachelor’s degree in human resources, business administration or related field; or relevant experience
• Hands-on experience managing employee onboarding and offboarding processes from beginning to end
• Strong working knowledge of federal employment requirements and familiarity with state-specific employment considerations
• Proven experience independently handling complex employee relations issues and workplace investigations, with strong judgment to assess risks and escalating matters as needed
• Strong organizational and project management skills and the ability to manage multiple deadlines and sensitive matters without losing attention to detail
• Sound judgment and discretion when handling confidential employee information
• Excellent written and verbal communication skills and the ability to build credibility with employees, managers, senior leadership, and external partners
• Ability to translate business needs into practical HR recommendations, policies, processes, and manager guidance.
• Comfort working in a growing organization where processes, responsibilities, and priorities may evolve.

Preferred

• Previous experience serving as an HR team-of-one or as the primary HR resource within a small or growing organization
• Working knowledge of Gusto HRIS
• Experience with Zoho One or similar business applications
• Experience partnering with external HR consultants, employment counsel, benefits brokers, or other specialized HR resources
• This position is based in PayBright's Raleigh, North Carolina office and should be expected to work on-site Monday through Friday.
• The role regularly requires computer-based work, communication with employees and managers in person and through phone/video platforms, and occasional handling or movement of office and employee equipment.
• A variety of medical, dental, and vision coverage options
• 401(k) retirement plan with company match
• Paid time off, with accrual increasing based on tenure
• Paid sick time in addition to PTO
• Complimentary in-office snacks, coffee, and beverages

Paybright is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates.