Senior Human Resources Generalist

Pacific Health Group; California (MO); On-site; USD 68,000 - 86,000; Full time

Benefits offered by this job

Paid Time Off

Holidays

Medical coverage

401(k)

Professional development

Job summary

Pacific Health Group is seeking a Senior Human Resources Generalist to manage employee relations, investigations, and policy interpretation across a remote CA workforce. You will support leaves, accommodations, and complex compliance matters while partnering with management to ensure fair and consistent HR practices.

The role requires strong communication skills, 5+ years in HR generalist roles, and proficiency with Paycom and ATS platforms.

Qualifications

• Bachelor's degree in HR or a related field with 5+ years of HR generalist experience.
• Strong knowledge of California employment laws and HR best practices.
• Excellent interpersonal and communication skills.
• Proficiency with HRIS (Paycom preferred) and ATS systems like Workable.
• Ability to manage multiple priorities in a remote environment.

Responsibilities

• Serve as a senior HR resource to managers on employee relations, investigations, and performance issues.
• Lead leaves, accommodations, and complex policy interpretations with the HR team.
• Maintain confidential HR records and ensure compliance with California laws.
• Support onboarding, offboarding, and lifecycle changes with accurate documentation.
• Draft and revise HR policies, procedures, and employee communications.
• Provide guidance and training to junior HR staff and coordinate HR projects.

Skills

Employee Relations

Investigations

Performance Management

Leave Administration

Policy Interpretation

Compliance

HR Process Improvement

Education

Bachelor's degree in Human Resources or related field

Tools

Paycom

ATS (Workable or similar)

Job description

Job Snapshot

Location: Remote - California (California-Based Required)

Employment Type: Full-Time

Compensation: $75,000

Classification: Exempt

Schedule: Full-Time (Flexible based on business needs)

Work Environment: Remote with Occasional Travel

Reports To: Manager of Human Resources

About Pacific Health Group

At Pacific Health Group, we care deeply about the people and communities we serve. We meet individuals with kindness, respect, and understanding - listening first, honoring each person’s journey, and offering support without judgment.

Through compassionate, person-centered healthcare, behavioral health services, and social supports, we walk alongside people as they work toward healing, stability, and a healthier, more hopeful life.

Our Core Values

• Speak with integrity—clear, respectful, and honest in every interaction
• Embrace innovation, trying new ideas, learning fast, and improving care
• Own our roles, staying accountable for outcomes and documenting accurately
• Build genuine connections with members, families, and teammates through empathy and cultural sensitivity
• Lead with trust by being consistent, transparent, and following through
• Celebrate wins together, recognizing individual and team achievements
• Collaborate with purpose, partnering across departments and with community providers to solve problems
• Ask for support and offer support, because thriving together is how we serve our members best

Role Overview & Impact

The Senior Human Resources Generalist position conducts workplace investigations, advises managers on performance and corrective action, supports leaves and accommodations, interprets policies, leads assigned HR projects, and helps ensure consistent HR practices across the organization.

The Senior HR Generalist works independently within established policies and serves as a senior resource to the HR team. This is an individual contributor position that reports directly to the Human Resources Manager.

Key Responsibilities

Employee Relations and Investigations

• Serve as an HR resource for employee relations concerns involving performance, conduct, attendance, communication, workplace conflict, and policy violations
• Interview employees and witnesses, review relevant documentation, and prepare investigation summaries and recommendations
• Maintain accurate and confidential employee relations records
• Facilitate conflict-resolution discussions when appropriate
• Identify employee relations trends and recommend proactive solutions
• Escalate high-risk, executive-level, or legally sensitive matters to the Human Resources Manager

Performance Management and Manager Support

• Advise managers on performance concerns, employee conduct, attendance, documentation, and policy application
• Review HR documentation for accuracy, consistency, and professionalism
• Support managers with clear expectations, effective feedback, and appropriate follow-up
• Coordinate with the Human Resources Manager before high-risk corrective actions or involuntary terminations
• Identify recurring management challenges that may require additional training or support

Leave and Workplace Accommodations

• Provide advanced support for complex leave, return-to-work, and workplace accommodation matters
• Partner with the HR Generalist on cases involving overlapping leaves, recurring absences, medical restrictions, or complex employee circumstances
• Coordinate the interactive process for workplace accommodations as assigned
• Communicate with employees and managers regarding documentation, available options, and next steps
• Document accommodation discussions and approved outcomes
• Escalate potential denials, undue-hardship concerns, or high-risk decisions to the Human Resources Manager

Policy and Compliance

• Interpret and explain HR policies to employees and managers
• Promote consistent application of policies across departments
• Draft and revise HR policies, procedures, forms, templates, and employee communications
• Support personnel-file, documentation, leave, employee relations, and compliance audits
• Identify potential compliance risks and recommend corrective action
• Assist with agency inquiries, claims, audits, and legal-document requests as directed
• Maintain current knowledge of California employment practices and HR best practices

Employee Lifecycle Support

• Provide advanced support for onboarding, promotions, transfers, compensation changes, performance management, leaves, accommodations, and separations
• Support involuntary separations and sensitive exit interviews
• Identify retention concerns and recurring employee-experience themes
• Provide backup support for critical HR functions during absences or high-volume periods
• Ensure HR documentation and employee communications are complete, accurate, and professional

HR Team Support

• Serve as a senior resource to the HR Generalist and HR Coordinator
• Provide guidance on employee relations, leave administration, documentation, policies, and HR procedures
• Review complex correspondence and employee documentation as assigned
• Support training and cross-training of less-experienced HR team members
• Promote consistent HR practices and strong internal collaboration

Employee Engagement and Retention

• Support employee‑engagement, recognition, and retention initiatives
• Review stay interviews, exit interviews, surveys, and employee feedback for recurring themes
• Recommend practical improvements based on employee feedback and workforce trends

Other Responsibilities

• Lead assigned HR projects from planning through implementation
• Develop project timelines, responsibilities, communications, and success measures
• Support new HR programs, organizational changes, policy implementations, and process improvements
• Track and analyze employee relations, turnover, retention, leave, accommodation, and other HR data
• Prepare reports and recommendations for the Human Resources Manager
• Perform other related duties and special projects as assigned

Success Measures

• Accurate and compliant HR documentation and personnel file management
• Successful onboarding and offboarding experiences
• High employee satisfaction with HR service and responsiveness
• Timely administration of benefits
• Full compliance with California labor laws and healthcare regulations

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field or an equivalent combination of education and relevant experience
• 5+ years of progressive HR experience in a generalist capacity
• Strong working knowledge of California employment laws and HR best practices
• Excellent interpersonal, communication, and relationship-building skills
• Proficiency with HRIS platforms (Paycom preferred) and ATS systems (Workable or similar)
• Strong organizational skills with the ability to manage competing priorities in a remote environment

Preferred Qualifications

• Experience working in a startup or high-growth environment
• Healthcare industry experience
• Professional HR certification (SHRM, HRCI, or equivalent)

Benefits

Time Off & Leave

• Paid Time Off
• Holidays
• Volunteer time
• Bereavement

Health & Wellness

• Medical coverage
• FSAs or other wellness benefits
• Disability and EAP

Financial & Professional

• 401(k)
• Stipends
• Professional development

Culture & Perks

• Employee discounts
• Team events
• Growth opportunities

Working Conditions

• Fully remote position within California
• Regular virtual meetings and collaboration with leadership and HR partners
• Occasional travel for meetings, training sessions, or company events

Equal Opportunity Employer

Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.

AI & Human Interaction in Recruitment

Pacific Health Group uses AI tools to assist with resume matching based on qualifications, skills, and location. All qualified applications are reviewed by our recruiting and HR team to ensure fair, equitable, and human-centered hiring decisions.