Senior Human Factors Specialist

UL Solutions; Concord (MA); Hybrid; USD 95,000 - 115,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and 

Vision coverage

401(k) retirement plan

Paid time off (vacation, holidays, and

Job summary

UL Solutions’ Emergo by UL HFR&D team seeks a Senior Human Factors Specialist to lead usability testing, field research, and documentation for medical devices and related products. You will analyze data, develop HF reports, and present actionable insights to clients while mentoring junior members. Hybrid role in Concord, MA with 3 in-office days per week.

Travel up to 20% in the US. Strong communication and project management skills are essential, and a background in FDA HFE guidance and

Qualifications

• Bachelor's degree in Human Factors Engineering or related discipline.
• 4-6 years of HF engineering experience with medical devices or related products.
• Advanced degree preferred.
• Hands-on experience leading HF activities and deliverables for medical devices/combination products.
• Experience applying FDA Human Factors guidance and IEC62366.
• Experience managing technical projects and communicating with clients.
• Ability to collaborate with global teams and stakeholders.
• Strong communication, attention to detail, and time management.
• Willingness to travel up to 20% within the US.

Responsibilities

• Lead usability testing, field research, interviews, and group interviews.
• Analyze quantitative and qualitative data to validate UI designs.
• Develop and review HF documentation (protocols, reports, risk analyses).
• Present test results and recommendations to clients.
• Mentor HF Associates and Specialists and support team deliverables.
• Manage project budgets and schedules and coordinate with clients.
• Support scoping, proposals, and business development activities.
• Stay updated on medical device regulations and standards (FDA HFE, IEC62366).

Skills

Usability testing

Field research

Interview techniques

Data analysis

Documentation

Client management

Project management

Mentoring

FDA guidance

Team collaboration

Education

Bachelor's degree in Human Factors Engineering or related

Advanced degree preferred

Job description

Emergo by UL’s HFR&D team is an industry leader in providing user research, user interface design, usability testing and other human factors consulting services to its clients. Many of the world’s leading medical device and pharmaceutical manufacturers rely upon our services to produce safe and satisfying products and get them launched. Our work involves the research, design, and evaluation of the user interfaces of medical devices, pharmaceutical devices, diagnostics and laboratory instruments. Our research and design portfolio include products and systems such as robotic surgery systems, imaging devices, autoinjectors, inhalers, ventilators, mobile medical apps, laboratory instruments and in vitro diagnostic devices. As a member of the team, a Senior Human Factors Specialist will be responsible for:

Responsibilities

• This is a hybrid role requiring 3 days per week in our Concord, MA office.
• Leading usability testing, field research, individual interviews, and group interviews.
• Analyzing quantitative and qualitative data from the aforementioned research activities aimed to evaluate and ultimately validate user interface designs.
• Developing and reviewing documentation, including but not limited to usability test protocols and reports, use-related risk analyses, user profiles, and Human Factors Engineering reports.
• Delivering test results, conclusions, and opportunities for improvement to clients via presentations and written deliverables.
• Serving as a peer reviewer for other team members’ deliverables to ensure that they meet quality standards.
• Serving as the primary point of contact for key clients and performing various internal- and client-facing project management activities, including managing project budgets and schedules.
• Supporting scoping discussions and proposal development for new potential projects.
• Mentoring and supporting Human Factors Associates and Specialists.
• Maintaining current and evolving knowledge of medical industry regulations and standards, including but not limited to the US FDA HFE guidance and IEC62366.
• Reading and following the UL Solutions Code of Conduct, and follow all physical and digital security practices.
• Performing other duties as directed.

Qualifications

• University Degree (Equivalent to Bachelor’s degree) in Human Factors Engineering or a related discipline
• 4-6 years of experience applying Human Factors Engineering to the development of medical devices, combination products, or related products.
• Advanced degree in Human Factors Engineering preferred.
• Hands-on experience leading various HF activities and deliverables for medical devices and/or combination products, including planning, conducting, and developing detailed documentation for formative and HF validation/summative usability tests
• Experience applying FDA’s Human Factors-related guidance documents and IEC62366
• Experience managing technical projects and communicating with clients
• Ability to collaborate effectively and productively with team members and clients globally.
• Ability to communicate and present effectively, and strong attention to detail.
• Ability to prioritize and multi-task in a fast-paced, collaborative work environment.
• Ability to travel 20% to support research and usability testing, primarily in the US.

What You’ll Experience Working For ULS

UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.

That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.

This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.

Everyone here is unique. But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.

Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits.

Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com

Total Rewards:

We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $95,000 - $115,000. USD and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 10% of the base salary.

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday and personal days (totaling 12 days) and sick time off (72 hours).