Senior HR Support Services Consultant

Western Computer; United States; Remote; USD 62,000 - 127,000; Full time

Job summary

TriNet seeks an experienced HR Consultant to enhance client HR management capabilities through strategic guidance on compliance and operational effectiveness. This role will provide customer support, manage client inquiries, and mentor new hires, contributing to clients' HR success. The ideal candidate has a strong background in HR practices, exceptional communication skills, and the ability to mentor others.

Benefits

Medical, dental, and vision plans

401(K) savings plan

Employee stock purchase plan

PTO and comprehensive leave program

Company observed holidays

Qualifications

• 6+ years of HR Generalist experience required.
• Ability to advise on HR compliance in all 50 states.
• SPHR or SHRM-SCP certification preferred.

Responsibilities

• Provide customer service regarding complex HR compliance subjects.
• Mentor and train new consultants.
• Assist with customer escalations and ensure service level agreements are met.

Skills

Collaboration

Customer Satisfaction

Analytical Skills

Presentation Skills

Interpersonal Skills

Education

Bachelor's Degree or equivalent experience

Master's Degree or equivalent experience (preferred)

Tools

CRM

Microsoft Office Suite

Job description

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About the Job

Job Description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview

The position is accountable for the provision of accurate and timely human resource management best-practice guidance and expertise on complex HR compliance inquiries. This role may also manage a client base or manager customer inquiries via a central point of contact (phone, case, or chat system). This role also assists with on-the-job training for new hires and addresses the highest complexity HR compliance inquiries. This role also highly participates in collaborative team projects, developing and enhancing resources and creating value-add products. This role is responsible for meeting established key performance indicator metrics as defined by management and for contributing to high Client Satisfaction Scores and surveys.

What You Will Do

• Provides customer service through phone, email, or chat delivering on-demand, timely, and valuable resolution and follow up to customers with questions on moderate to complex moderate HR compliance subjects.
• Leverage TriNet’s approved templates, resources, and product suite, in accordance with company guidelines, standards, and processes to ensure high-quality, consistent HR consultations and compliance.
• Utilize best practice guidance and options in multiple areas of HR compliance: employee relations, employer relations, Handbook/policies, PTO/Sick, PFL, EPLI, background checks, FLSA, LOA, etc.
• Assists in resolution of HR related operational concerns, provides relevant information, and makes recommendations for best practice guidance
• Effectively transition and/or coordinate resolution of customer inquiries outside of scope with appropriate teams
• Utilize a Client Relationship Management system to document, manage, and resolve open cases, while keeping customers regularly informed of status and anticipated resolution timing
• Partner with leaders to drive team metrics and success
• Support HR consultants in resolving complex customer inquiries within the team including conducting root cause analysis as needed on issues and recommending process and service enhancements to the leadership team
• Participate on collaborative projects to develop and enhance team resources and value-add products
• Mentor and train new consultant colleagues on HR issue resolution and call center best practices. Support other HR consultants in resolving complex customer inquiries within the team including conducting root cause analysis as needed on issues and recommending process and service enhancements to the leadership team
• Build and foster positive and effective business relationships with day-to-day operational contacts within assigned clients.
• Manage a client portfolio; identify issues that clients want solved and clearly define and communicate to the cross-functional team what the desired business outcomes should be.
• Meet with clients to understand their HR Operational business processes, business goals and objectives, issues and desired outcomes.
• Assists with customer escalations and ensuring Service Level agreements are met including triaging ELT related escalations.
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelor's Degree or equivalent experience required or
• Master's Degree or equivalent experience preferred

Experience Qualifications

• Typically 6+ years Human Resources Generalist experience required

Skills And Abilities

• Ability to collaborate across teams and develop and enhance resources and create value-add products. (Advanced proficiency)
• Mentor new hires contributing to their success. (Advanced proficiency)
• Ability to effectively meet customer needs, taking responsibility for customer satisfaction (Advanced proficiency)
• Ability to quickly build rapport and adapt to customer communication style to effectively communicate for resolution. (Advanced proficiency)
• Strong presentation/facilitation skills with the ability to adjust appropriately to the audience (Intermediate proficiency)
• Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.) (Advanced proficiency)
• Strong analytical and problem-solving skills (Intermediate proficiency)
• Ability to absorb new information quickly while working in a dynamic, growth-oriented environment (Advanced proficiency)
• Excellent interpersonal and communication skills (Advanced proficiency)
• Solid knowledge and understanding of both state and federal employment laws (Advanced proficiency)
• Proficient in Microsoft Office Suite (Intermediate proficiency)
• A demonstrated commitment to high professional ethical standards and a diverse workplace (Advanced proficiency)
• Ability to advise on HR compliance in all 50 states and Puerto Rico (Advanced proficiency)

Licenses and Certifications

• SPHR or SHRM-SCP preferred
• PHR or SHRM-CP required

Travel Requirements

Minimal

Work Environment

Work in clean, pleasant, and comfortable office setting. Position may be considered remote and require reliable and consistent internet service. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The salary range for this role is $62,200.00 to $126,800.00. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [e-mail] to request such an accommodation.

About Us

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Please note that at this time, TriNet requires colleagues reporting to TriNet offices, engaging in in-person activities (including off-sites) or engaging in TriNet sponsored business travel, to be fully vaccinated (as defined by the CDC) against COVID-19 or provide proof of a negative PCR test each week. TriNet will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law.

TriNet is providing access to a mobile app for colleagues to submit proof of vaccination or negative test results. Please do not include proof of vaccine status or any indication of a possible request for an accommodation when submitting your application materials. If applicable, TriNet will follow up with you directly to request proof of vaccination and to discuss any potential accommodations.

Location: United States (Remote)