Senior HR Operations Specialist

Rosendin; Richmond (VA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

ESOP

401K

Annual bonus

PTO & holidays

Sick leave

Bereavement leave

Jury duty

Life Insurance

Disability Insurance

Flexible Spending Plans

Charitable Giving Match

Job summary

Rosendin is seeking an HR Operations Senior Specialist to own and scale HR programs, enhance employee experience, and drive governance across payroll, benefits, and reporting. You will partner with HR Ops to standardize processes, support L&D initiatives, and deliver data-driven insights to leadership.

The role emphasizes program management, data governance, and a strong understanding of compliance requirements. A bachelor’s degree in HR or related field is required.

Qualifications

• 4–6 years of HR operations experience with program ownership or project management.
• Strong analytical and data skills; able to present HR data to leadership.
• Knowledge of state and federal compliance requirements (CA, FMLA, ADA, ACA).

Responsibilities

• Own and continually improve key HR programs (new hire experience, leave management, internal mobility, offboarding, field employee support).
• Partner with HR Ops team to identify experience gaps and implement scalable solutions.
• Support L&D enhancements including ROOT program facilitation and training design.
• Improve payroll, benefits, and HR service delivery with Ops Manager and Leads.
• Build and maintain HR metrics dashboards and regulatory reporting.

Skills

Workday HCM

HR operations

Program management

Data analysis

Compliance knowledge

Written communication

Education

Bachelor's degree in Human Resources or related field

Tools

Workday

Job description

If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!

YOUR NEXT OPPORTUNITY:

The HR Operations Senior Specialist owns the programs, governance structures, and reporting infrastructure that make HR Ops scalable and credible. Where Specialists execute transactions, Senior Specialists own the programs that sit behind them - new hire experience, leave and L&D programs, contingent workforce governance, compliance calendars, and the data and reporting the team and leadership depend on. This is a builder's role, requiring strong program management skills, analytical ability, and a process-first mindset.

WHAT YOU'LL DO:

Program Management & Employee Experience

• Own and continuously improve key HR programs including new hire experience, leave management, internal mobility, offboarding, and field employee support
• Partner with HR Ops Specialists and Admins to identify experience gaps and build solutions that work consistently across the organization
• Support L&D program enhancements and improvements, including ROOT program facilitation and training program design
• Identify opportunities to improve payroll processes, benefits programs, and HR service delivery in partnership with the HR Ops Manager and Leads

Compliance Programs & Governance

• Own and maintain compliance programs including state-specific compliance calendars, ACA eligibility tracking, and HR data governance standards
• Lead process standardization efforts - establish and maintain documentation frameworks, conduct regular process reviews, and flag when practice has drifted from documented procedure
• Drive continuous improvement through structured quarterly reviews; surface findings and recommendations to the HR Ops Manager
• Maintain the HR intranet and ensure self-service content, forms, and policies are current and accessible
• Own the contingent workforce program including contract tracking, vendor relationships, program audits, and escalation management
• Manage HR vendor contracts - track renewal dates, monitor performance, and elevate service issues to the Lead

Reporting & Analytics

• Build and maintain the HR Ops metrics dashboard and distribute operational reporting to the team and leadership
• Produce headcount reporting, regulatory filings support, and ad-hoc reporting requests
• Track and report on key metrics including ticket volumes, SLA adherence, audit findings, and program outcomes
• The duties described are representative of this role; additional responsibilities will be assigned based on team needs

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• 4-6 years of HR operations experience with demonstrated program ownership or project management responsibility
• Strong Workday HCM experience - reporting, data governance, and configuration familiarity preferred
• Experience building or managing HR programs from design through steady-state operation
• Strong analytical and data skills; comfortable pulling, interpreting, and presenting HR data to multiple audiences
• Knowledge of state and federal compliance requirements, particularly CA employment law, FMLA, ADA, and ACA
• Strong process orientation - you build things to be repeatable and scalable
• Excellent written communication skills; able to translate operational data into clear summaries for leadership
• High degree of professional judgment; comfortable operating in ambiguous situations
• Bachelor's degree in Human Resources, Business, or related field required; PHR/SPHR or equivalent experience a plus

WHAT YOU BRING TO US

• 4-6 years of experience in HR operations or a related field, including program or project ownership
• Can be a combination of education, training, and relevant experience

WORKING CONDITIONS:

• General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning
• Noise level is usually low to medium; it can be loud on the jobsite.
• We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.
• Occasional lifting of up to 30 lbs.
• ESOP - Employee Stock Ownership
• 401 K
• Annual bonus program based upon performance, profitability, and achievement
• 17 PTO days per year plus 10 paid holidays
• 3 days of paid sick leave each year
• 3 days of paid Bereavement leave each year
• 3 days of paid Jury Duty
• Term Life, AD&D Insurance, and Voluntary Life Insurance
• Disability Income Protection Insurance
• Pre-tax Flexible Spending Plans (Health and Dependent Care)
• Charitable Giving Match with our Rosendin Foundation