Senior HR Case Manager

Huntington National Bank; Minnetonka (MN); Hybrid; USD 70,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Life and disability insurance

Retirement savings plan

Paid time off

Job summary

Huntington National Bank seeks an experienced Employee Relations professional to investigate complex complaints, document decisions, and recommend actions. You will partner with Legal, Customer Advocacy, Sales Practice, and Employee Relations leadership to drive continuous improvement.

The role requires a Bachelor’s in Business/HR and 5+ years of ER experience, with strong communication, facilitation, and project management skills. Office-based with potential flexible arrangements.

Qualifications

• Bachelor’s degree required in Business, HR or related field.
• Minimum 5+ years HR Employee Relations or related experience.
• Strong communication, problem solving and influencing skills.

Responsibilities

• Investigate complaints of wrongful conduct and document outcomes.
• Analyze trends and collaborate with teams to propose improvements.
• Lead special projects and support ethics and risk initiatives.
• Ensure timely, compliant resolution of cases in Case Management system.

Skills

Communication skills

Facilitation skills

Written and verbal communication

Customer service mindset

Education

Bachelor's degree in Business/HR or related field

Tools

Microsoft Office

Job description

Summary

Investigate most complex, highly visible complaints that come to the team via the Ethics Line, Managers, Colleagues, Customer Advocacy Team, or any other group. Conduct investigations into a variety of allegations including harassment, discrimination, policy violations, retaliation, sales practice concerns. After interviews with the appropriate colleagues, work with the legal team, Customer Advocacy, Sales Practice Team, Employee Relations Director to make a recommendation as to next steps. If disciplinary actions are recommended, work with the management team to ensure completion. Consistently document decisions in the Case Management system to keep with best practices and to minimize risk and litigation. Analyzes trends and recommends solutions to foster a culture of continuous improvement, particularly in developing the skills managers need to help minimize employee relations issues. Participates in establishing Human Resources/Employee Relations strategy and influences segment strategies. Leads special projects such as the Handbook Committee, liaison to the Ethics Line and Conduct Risk office or act as the liaison to other groups such as ERCs, Business Partners, Security, Fraud, AML. Is seen as the subject matter expert for the Case Management team by others in HR.

Duties And Responsibilities

• Investigate complaints of wrongful conduct
• Document investigation and final decisions in the Case Management system
• Analyze trends and partner with appropriate teams in other segments to provide information and make suggestions for possible changes
• Lead special projects
• Other duties as assigned

Basic Qualifications

• Bachelor's Degree Required (preferably in Business, Human Resources, or related field)
• Minimum of 5+ years of previous Employee Relations Consultant/Specialist or Human Resources Generalist experience, or similar recent management experience leading/influencing a team of employees/direct reports.

Preferred Qualifications

• General understanding of state and federal labor and wage and hour laws.
• Demonstrated experience in a fast paced environment experiencing and facilitating frequent change.
• Exceptional written and verbal communication skills, including ability to effectively influence and communicate with managers and colleagues at all levels within the organization.
• Facilitation skills to effectively problem solve and mediate interpersonal differences.
• Detail-oriented specifically with regard to effectively managing and documenting investigations and resolution of employee issues.
• Proficient with Microsoft Office including Microsoft Word, Excel and PowerPoint.
• Proficient in operating company email, calendar, intranet, and Internet technology.
• Current PHR or SPHR certification preferred
• Employee Relations experience in a Retail and/or Financial Services environment a plus.
• Is proactive -- seeks to understand, looks for trends and communicates effectively.
• Has a strong sense of urgency -- is responsive, has excellent service skills and follow through.
• Experience supporting a large client base.

Exempt Status

Yes (not eligible for overtime pay)

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range

$70,000-$140,000 Annually

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.

In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.