Senior HR Business Partner

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 110,000 - 166,000; Full time

Job summary

PagerDuty is seeking a Senior HR Business Partner to scale our global People function from our San Francisco base. You will partner with leadership to drive engagement, retain talent, and optimize HR programs in a fast-paced, hybrid environment.

You will lead AI-driven HR initiatives, streamline processes, and collaborate with analytics to deliver actionable insights for executives while supporting mobility and policy compliance.

Qualifications

• 3+ years of experience in HR, preferably in SaaS or hi-tech.
• Minimum of 2 years as HRBP or HR Generalist supporting multiple roles.
• Proven track record in managing global employee relations cases and programs.
• Demonstrated ability to leverage AI tools to improve HR processes.

Responsibilities

• Partner with management to execute HR programs and drive engagement.
• Assess organizational health and implement improvements.
• Use people metrics to guide growth and retention decisions.
• Lead coaching and feedback with cross-functional collaboration.
• Collaborate with other departments to ensure open communication and workflow.
• Drive AI adoption: evaluate, pilot, and deploy AI/ML tools for HRBP activities.
• Review HRBP workflows and document scalable AI-augmented solutions.
• Collaborate with analytics to generate insights for leadership decisions.
• Partner with US HR teams on complex employee relations and investigations.
• Execute core HR programs (performance management, compensation) for engagement.
• Build cross-functional relationships for compliance and alignment.
• Support international mobility and cross-border employment matters.

Skills

Program management

Business acumen

Change management

Collaboration

Education

Bachelor's degree in Business, Human Resources or related

Tools

AI tools

Job description

the company (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust the company to help them deliver a perfect digital experience to their customers, every time. Teams use the company to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on the company to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

We're seeking a Senior HR Business Partner, to grow our culture of innovation and scale our award-winning team. As an integral member of this global team, you will assess, coach, and influence our talent and people leaders while modeling our values with integrity and optimism. This role is a dynamic, hands-on partnership for someone ready to thrive in a fast-paced, hyper-growth environment.

This role is expected to come into the San Francisco office 2 days per week as part of the company’s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!

Key ResponsibilitiesClient Leadership Support (40%)

• Partnering with Management teams to execute HR Programs and initiatives and drive employee engagement and retention
• Assessing organizational health and effectiveness on a regular basis and identify opportunities to drive improvements and efficiencies
• Utilizing people metrics to drive key insights/decisions around growth and retention to help support the leadership teams
• Collaborating with the leadership and managers on organizational change initiatives, people/performance decisions, actions, talent management development, employee engagement, communication, and program rollouts
• Lead coaching and feedback efforts and make recommendations based on a combination of past experiences and in-depth knowledge.
• Partnering with other departments and teams in the organization in order to solidify open communication, consistent collaboration and effective workflow for all operations/strategic purposes

AI-Driven HRBP Transformation (20%)

• Drive AI Adoption: Support the evaluation, piloting, and deployment of AI/ML tools for the People org, that will automate high-volume HRBP activities, such as performance cycle summary generation and organizational health assessments.
• Process Optimization: Proactively review and document HRBP workflows, identifying high-friction processes, design and document scalable, AI-augmented solutions to maximize efficiency and reduce administrative burden.
• Strategic People Analytics: Collaborate with our analytics team to leverage advanced people metrics and analysis to generate actionable insights on talent growth, retention, and organizational effectiveness for senior leadership decision-making.

Global Employee Relations and Program Execution (20%)

• Partnering closely with US-based HR teams, lead complex employee relations cases including workplace investigations, and conflict resolution while ensuring compliance with global employment laws and company policies.
• Collaborate with People Team specialists, HRBPs and people managers to successfully execute core HR programs (e.g., performance management, compensation planning) that enhance employee engagement and retention.
• Establish robust cross-functional relationships to ensure consistent communication, effective collaboration, legal compliance and alignment on operational and strategic HR goals.
• Support international mobility and cross-border employment matters, as needed

About You

• You work effectively with global and distributed teams in a fast-paced environment.
• You have a ‘can-do’ and curious attitude and a customer-focused approach to problem-solving.
• You possess solid business acumen and strong program/project management skills.
• You have the ability to prioritise among competing priorities and are highly detail-oriented.

Basic Qualifications

• Bachelors of Business, Human Resources or other relevant degree,
• 3+ years of related experience in Human Resources organization, preferably in SaaS or hi-tech industry
• Minimum of 2 years previous experience as an HR Business Partner or HR Generalist supporting employees and people managers across technical, customer-facing, and corporate roles.
• Proven track record of managing complex global employee relations cases and supporting organizational programs.
• Demonstrated ability to leverage AI tools to drive HR process efficiency.

The base salary range for this position is 110,000 - 166,100 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Where we work

the company operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

**Location restrictions:Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming*Candidates must reside in an eligible location, which vary by role.*

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at the company are responsible for creating high performance environments that drive accountability. the company has four key dim