Senior HR Business Partner

Upside; New York (NY); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Equity (ISOs)

401(k) program

Family planning programs + paid leave

Wellness memberships

Mental health support

Unlimited PTO + holidays

Flexible work environment

Lunch reimbursement

Employee Resource Groups

Learning and Development stipend

Transparent culture

Mission-driven company

Job summary

Upside is hiring a Senior HR Business Partner in New York City to partner with Engineering and Retail Go-To-Market teams, delivering high-quality HR support and strategic people programs.

You will coach managers on performance, development, engagement, and team effectiveness, while analyzing data to drive practical improvements. This hybrid role emphasizes hands-on partnership and culture-building in a fast-paced environment.

Qualifications

• Bachelor’s degree in HR, Business Administration, or related field or equivalent experience.
• 5+ years as HRBP in a fast-growth environment.
• Experience supporting Engineering and/or Sales teams as an HRBP.
• Solid knowledge of employment laws and HR best practices.
• Experience partnering with managers across multiple teams.
• Strong organizational skills and ability to manage multiple priorities.
• Comfort with ambiguity and adapting to changing needs.
• Empathy balanced with sound judgment and discretion.
• Strong communication and relationship-building skills.
• Hands-on mindset with bias for action and continuous improvement.
• Willing to travel occasionally.

Responsibilities

• Partner with people managers across client groups to deliver high-quality HR support.
• Provide coaching on performance management, development, engagement, and team effectiveness.
• Support and implement performance reviews, talent discussions, and development initiatives.
• Analyze people data to identify opportunities and actionable solutions.
• Serve as a trusted contact for employees and reinforce Upside's culture and values.
• Manage employee relations matters with fairness and discretion.
• Support organizational change initiatives in a scaling company.
• Collaborate with the People & Workplace team to deploy programs, policies, and tools.
• Escalate complex matters to senior HR leadership when appropriate.
• Contribute to a respectful, inclusive, and safe work environment.

Skills

HR Business Partner

Coaching

Employee relations

People analytics

Change management

Education

Bachelor's degree in HR or related field

Job description

Meet Upside:

We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail - profit measurement, attribution, and incrementality to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We've helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives.

The Impact You'll Make:

As a Senior HR Business Partner at Upside, you will support multiple client groups and partner closely with people managers to drive strong employee experiences and business outcomes. You will focus on manager-level and team-level partnership while contributing to broader People & Workplace initiatives that help Upside scale. This role is ideal for someone who enjoys being hands-on, thrives in a fast-paced environment, and wants to grow their impact as a strategic people partner.

What you'll do

• Partner with people managers across multiple client groups, such as Engineering and Retail Go-To-Market, to support day-to-day people needs and deliver consistent, high-quality HR support.
• Provide coaching and guidance to managers on performance management, employee development, engagement, and team efficiency.
• Support and implement people programs and processes, including performance reviews, talent discussions, and employee development initiatives.
• Analyze people data and trends to find opportunities and recommend practical, actionable solutions.
• Serve as a trusted point of contact for employees, encouraging open communication and reinforcing Upside's culture and core values.
• Manage employee relations matters with fairness, discretion, and partnership with senior HR leaders as appropriate.
• Support organizational change initiatives and evolving team needs in a scaling company.
• Partner cross-functionally within the People & Workplace team to deploy programs, policies, and tools.
• Escalate and collaborate with the Sr. Principal HRBP on complex or sensitive matters involving senior leaders or broader organizational impact.
• Contribute to building and maintaining a respectful, inclusive, and safe work environment.

Competencies You'll Need:

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.
• 5+ years of experience in an HR Business Partner role in a fast-paced, high-growth environment.
• Experience supporting Engineering and/or Sales teams as an HRBP.
• Working knowledge of employment laws and HR best practices, with the ability to apply them thoughtfully and consistently.
• Experience supporting people managers and employees across a variety of teams or functions.
• Strong organizational skills and the ability to manage multiple priorities independently.
• Comfort operating in ambiguity and adapting as business needs evolve.
• Ability to balance empathy with sound judgment and discretion.
• Strong communication and relationship-building skills across all levels of the organization.
• A hands-on mentality with a bias for action and continuous improvement.
• Willingness to travel occasionally, as needed.

Location:

This hybrid role is based in our New York City office in the Flatiron District. In-office attendance is required on Monday, Tuesday, and Thursday, and may increase based on project-based needs and changes to Upside's in-office policy over time.

Compensation:

The U.S. base salary range for this full-time position is $140,000 - $160,000 + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process.

Benefits:

• Medical, dental, and vision coverage starting on Day 1
• Equity (ISOs)
• 401(k) program
• Family planning programs + paid parental leave
• Physical fitness and wellness memberships
• Emotional and mental health support programs
• Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
• Flexible work environment
• Lunch reimbursement for in-office employees
• Employee Resource Groups
• Learning and Development stipend
• Transparent culture
• Amazing mission!

Diversity and Inclusion:

Diversity drives innovation, and our differences make us stronger. We're passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here!

If there's anything we can do to support a disability or special need during your application or interview process, please email [e-mail].

This email is for accessibility accommodations only, it should not be used to submit job applications.

Notice To Recruiters And Placement Agencies:

This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.