Senior HR Analytics & Systems Support Specialist

Venerable; Philadelphia (Philadelphia County); On-site; USD 80,000 - 100,000; Full time

Job summary

Venerable is seeking a Senior HR Analytics & System Support Specialist responsible for developing and maintaining HR reports using Workday. The role includes providing HR system support, ensuring data integrity, and collaborating with stakeholders for process improvements.

Candidates should have 5+ years of experience in HR analytics, strong communication skills, and advanced proficiency in Excel. This position reinforces Venerable's values of courage, curiosity, and connection within the team and the community.

Qualifications

• Minimum of 5+ years of experience in HR reporting/analytics.
• Strong knowledge of HR processes and Workday functionality.
• Excellent communication and organizational skills.

Responsibilities

• Develop and maintain HR reports and dashboards.
• Provide functional support for Workday and HR systems.
• Lead testing and documentation of new procedures.

Skills

HR reporting/analytics

Workday system support

Advanced Excel skills

Data validation practices

Communication skills

Troubleshooting skills

Education

Bachelor’s degree or equivalent work experience

Job description

The Sr. HR Analytics & System Support Specialist is responsible for developing and maintaining HR reports, dashboards, and data extracts while ensuring data integrity, governance, and compliance across reporting outputs. This role also provides functional support for HR systems—primarily Workday, including system administration, security, business process maintenance, troubleshooting, testing, and end‑user training. In addition, the specialist partners with stakeholders and vendors to deliver process improvements, support key HR operations such as open enrollment and compensation cycles, and maintain documentation that enables efficient, reliable HR service delivery.

Principal Responsibilities

• HR reporting & analytics:
  • Develop, optimize, and maintain standard and ad hoc HR reports, dashboards, and metrics leveraging data sources provided via the Workday system.
  • Develop and maintain Workday reports (e.g., custom reports, calculated fields) and data extracts.
  • Support the HR team in maintaining department processes and procedure documentation.
  • Ensure alignment to data definitions and governance standards.
  • Gather requirements from stakeholders, propose solutions, and communicate timelines and risks.
  • Monitor data integrity, investigate discrepancies, and implement controls to improve accuracy, auditability, and repeatability of reporting outputs.
  • Ensure reports and extracts follow access controls, confidentiality requirements, and applicable regulations; support audit requests as needed.
• HR System support:
  • Provide functional HR system support with a heavy focus on Workday support through system administration and configuration, including maintaining security and business processes.
  • Serve as the primary contact for employees, vendors, and partners for general HR systems inquiries, issues, and requests, including troubleshooting, resolution, and documentation of root causes and preventive actions.
  • Lead testing and documentation of new procedures, enhancements, and modifications to support the operation and maintenance of HR systems and provide end‑user training.
  • Identify and assess potential Human Resources data security risks and work with HR leadership to mitigate issues.
  • Assist HR Operations team with the setup and testing of the annual open enrollment and compensation processes.
  • Manage integration activities, including monitoring, updating, and partnering with vendors to support custom integration needs. Maintain process documentation, report catalogs/data dictionaries, job aids, and standard operating procedures for reporting and HRIS support.
• Manages multiple deliverables and assignments on schedule.
• Other duties and projects as assigned.

Knowledge, Skills And Abilities

• Bachelor’s degree or equivalent work experience.
• Minimum of 5+ years of experience in HR reporting/analytics and HRIS/Workday system support.
• Advanced Excel skills (complex formulas, pivot tables, v‑lookups, etc.) and strong data validation practices.
• Strong knowledge of HR processes, HR data structures, and Workday functionality, including reporting, business processes, security, and data governance.
• Demonstrated skill in report development, troubleshooting, testing, documentation, and data quality management.
• Excellent communication and organizational skills; ability to explain data and system concepts to non‑technical audiences.
• Experience gathering requirements and translating them into reporting deliverables and/or system solutions.
• Strong troubleshooting and customer support skills with a track record of managing multiple priorities and SLAs.
• Working knowledge of data privacy principles and role‑based access controls for HR data.

Venerable Values

Every position at Venerable has responsibility for living out the company's values as described here:

• We are Courageous - We think critically, ask "why?" and seek out creative solutions.
• We are Curious - We take calculated risks, learn from our failures, and challenge traditional ways of thinking.
• We are Connected - We are connected to each other, our customers and our community.

Please note: The use of AI tools (such as ChatGPT or similar platforms) during interviews is not permitted without the prior approval of Venerable, as the use of such tools may interfere with company confidentiality, misrepresent a candidate’s skills and experience or otherwise conflict with Venerable’s hiring policies. If you are selected for an interview and a reasonable accommodation is needed, please notify the Venerable Human Resources recruiter aligned to the open position in which you are interviewing.

If Venerable, in its sole discretion, determines that AI is being used during an interview without prior approval, Venerable reserves the right to end the interview early and/or disqualify a candidate.