Senior Housing & Care Case Manager

Selfhelp Realty Group, Inc.; New York (NY); On-site; USD 54,000 - 56,000; Full time

Job summary

Selfhelp Realty Group in New York seeks a case management professional to provide SHASAM services for residents, supporting housing stability and reducing social isolation within Selfhelp Housing. The role involves conducting intakes, guiding clients to benefits, and coordinating services.

Responsibilities include developing care plans, documenting case notes, collaborating with supervisors, and ensuring timely, respectful communication with clients and families in various settings.

Qualifications

• Bachelor’s Degree required.
• One year related experience and/or training.
• Working knowledge of Microsoft Office Suite and other technology.
• Excellent communication and listening skills.
• Excellent customer service skills with a focus on treating clients with respect and dignity.
• Able to multi-task and work independently with great attention to detail.

Responsibilities

• Conduct intakes and screen clients with presenting problems, if required.
• Provide accurate information on benefits, entitlements, programs, and case assistance and assist in accessing services, including referral, counseling clients and advocating and intervening with other agencies on behalf of clients.
• Apply and recertify clients for entitlements and benefits.
• Arrange for the provision of services.
• Fully utilize the program’s data system to maintain complete and accurate case notes, monitor reassessment, client data and contacts, service delivery and financial information.
• Prepare and maintain required documentation in case file.
• Compile statistics, prepare reports and other documentation, and disseminate information when necessary
• Develop, implement and follow up on a care plan for clients.
• Provide continuing contact with clients.

Skills

Communication skills

Customer service

Multi-tasking/attention to detail

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Selfhelp Realty Group in New York seeks a case management professional to provide SHASAM services for residents, supporting housing stability and reducing social isolation within Selfhelp Housing. The role involves conducting intakes, guiding clients to benefits, and coordinating services.

Responsibilities include developing care plans, documenting case notes, collaborating with supervisors, and ensuring timely, respectful communication with clients and families in various settings.