Senior Hospital Care Investigator - Transfer Opportunity for Permanent Incumbents (Sr. HCIs) an[...]

New York City Health and Hospitals Corporation; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Hospital Care Investigator to join their dedicated team. In this role, you will play a vital part in the Revenue Cycle process, working closely with patients to ensure they receive the financial support they need. Your responsibilities will include supervising staff, reviewing applications for medical assistance, and providing essential training. This position offers the opportunity to make a significant impact on patient care while working in a supportive and diverse environment. If you are passionate about helping others and have strong customer service skills, this role is perfect for you.

Benefits

Comprehensive Health Benefits

Retirement Savings and Pension Plans

Loan Forgiveness Programs

Paid Holidays and Vacation

College Tuition Discounts

Professional Development Opportunities

Qualifications

• Six months of service as a Hospital Care Investigator required.
• Knowledge of EPIC H2O Registration and Billing preferred.

Responsibilities

• Supervises unit engaged in medical assistance and investigation activities.
• Reviews applications and determines eligibility for medical assistance.
• Provides training on H+H options and ensures tasks are completed correctly.

Skills

Customer Service Skills

Problem Solving

Communication

Financial Counseling

Education

Certified Application Counselor Certification

Experience as Hospital Care Investigator

Tools

EPIC H2O

Job description

Senior Hospital Care Investigator - Transfer Opportunity for Permanent Incumbents (Sr. HCIs) and/or Promotional Opportunity for Permanent HCIs Only (Provisional Appointment)

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8:00 A.M – 4:00 P.M

Job Description

Purpose:

A member of the Revenue Cycle process, the Inpatient Financial Counselor’s primary responsibility is to work with patients and families in the inpatient setting to identify and obtain coverage for uninsured or under insured patients. Key roles include interviewing patients and families to determine coverage eligibility, submitting applications for insurance coverage, and following-up on applications through resolution.

Specific Duties and Responsibilities:

The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to the position within the revenue cycle process.

• Supervises a unit engaged in medical assistance, investigation activities, assigning and controlling the flow of work, training and advising subordinates in difficult matters, evaluating staff and recommending appropriate personnel action when indicated.
• Reviews applications and determines eligibility for other medical assistance.
• Reviews all admissions for correctness.
• Meets with supervisor and/or staff on a weekly basis to address any issues within the department.
• Reviews staff work on a daily basis and provide feedback for improvement.
• Provides training on H+H options, NYC Care, Marketplace and AIM to ensure the HCI is completing their task correctly.
• Corrects and updates workqueues to ensure clean bills being processed in a timely matter.
• In absence of HCI, Senior HCI will fill in for missing HCI, when needed.
• Performs all duties, as assigned by the Patient Accounts Director or Manager.
• Perform all duties in alignment with the mission, vision, values, and behavioral expectations of NYC Health + Hospitals.

Minimum Qualifications

Six months of service as a Hospital Care Investigator.

Department Preferences

• Knowledge— EPIC H2O Registration, Billing and Collections and/or Financial Counseling experience.

• Skill— Valid Certified Application Counselor Certification (CAC) preferred, being a certified Hospital Care Investigator.

• Ability— Soft Customer Service skills that are required e.g., ICARE, communication and problem solving.

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities