Senior Home Care Scheduling Specialist

Right at Home; Novi (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Right at Home Novi, MI is seeking a Scheduling Care Coordinator to manage shifts, services and resources for in-home care, coordinating 1500+ hours per week in a fast-paced environment. You will partner with clients, families and care professionals to deliver exceptional, person-centered care and smooth daily operations.

Responsibilities include scheduling, care plan development, caregiver onboarding and ongoing support; you will monitor progress, resolve conflicts, and maintain accurate

Qualifications

• High school diploma or equivalent, Associates or Bachelors degree preferred.
• Previous experience in home care administration, scheduling, or care coordination is preferred.
• Familiarity with home care terminology and procedures.
• Proficiency in using Google Workspace applications.
• Excellent organizational and time management skills with the ability to multitask and prioritize tasks effectively in a fast paced environment.
• Strong communication and interpersonal skills to interact with clients, caregivers, and support staff.
• Attention to detail and accuracy in managing client records and scheduling information.
• Empathy and compassion in dealing with clients and their families during challenging times.
• Ability to work independently and as part of a team in a fast-paced home care environment.

Responsibilities

• Coordinate and schedule shifts, services, and resources to ensure a seamless and coordinated home care experience. MUST HAVE EXPERIENCE SCHEDULING AND MANAGING OVER 1500 HOURS OF CARE PER WEEK.
• Receive and manage incoming shift requests from clients and their families.
• Use our homecare software to coordinate and assign shifts based on availability, urgency, and client preferences.
• Efficiently manage calendars, ensuring optimal utilization of resources and minimizing gaps in schedules in a fast paced environment.
• Develops and maintains the client care plan, client and caregiver scheduling.
• Serves as a mentor to caregivers and supports their care delivery and development.
• Coordinate and successfully complete new prospect assessments, care plan development, initial paperwork and new client starts.
• Plays an integral role in interfacing with clients and families to ensure safe, appropriate and meaningful care is being provided.
• Successfully trains and introduces care professionals during new client starts.
• Regularly follow up with clients to monitor progress, provide support, and make any necessary adjustments to care plans.
• Provide guidance and training to new employees or cross train team members on scheduling protocols and best practices.
• Assist colleagues in handling complex scheduling scenarios and resolving issues.
• Support recruitment efforts for non medical home care private caregivers including CNA’s, HHA’s, and companion caregivers.
• Review applications, conduct phone screens, and schedule interviews.
• Participate in interviews and evaluate candidates for culture fit and skill alignment.
• Assist with background checks, reference checks, onboarding paperwork, and new hire documentation.
• Coordinate caregiver orientations and training sessions.
• Maintain an active pipeline of qualified caregivers to ensure adequate staffing levels.
• Partner with leadership to anticipate hiring needs based on client growth and scheduling demands.
• Develop strong working relationships with caregivers and clients.
• Maintain accurate and up-to-date records of client information, shifts, and care plans.
• Facilitate communication between caregivers, clients, and their families to ensure everyone is informed about shift details and care instructions.
• Answer inquiries and provide information about home care services, appointment availability, and general home care procedures.
• Proactively address scheduling conflicts, cancellations, care professional call off's, no shows and rescheduling requests promptly and efficiently.
• Identify and resolve potential scheduling bottlenecks or issues that may impact client care.
• Mantains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment.
• Provide guidance and training to new employees or cross train team members on scheduling protocols and best practices.
• Assist colleagues in handling complex scheduling scenarios and resolving issues.

Skills

Communication

Organization

Decision making

Google Workspace

Multitasking

Empathy

Education

High school diploma

Associate's degree preferred

Bachelor's degree preferred

Tools

Google Workspace

Job description

Right at Home Novi, MI is seeking a Scheduling Care Coordinator to manage shifts, services and resources for in-home care, coordinating 1500+ hours per week in a fast-paced environment. You will partner with clients, families and care professionals to deliver exceptional, person-centered care and smooth daily operations.

Responsibilities include scheduling, care plan development, caregiver onboarding and ongoing support; you will monitor progress, resolve conflicts, and maintain accurate