Senior Help Desk Technician

Red Team IT; Denton (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Red Team IT, an Austin Lane Company, seeks a seasoned Network Engineer to design, implement and maintain complex networks across multi-vendor environments. You will install, configure, and support client systems with a strong focus on reliability and security.

The ideal candidate has 3–5 years of hands-on network experience, a relevant degree, and certifications such as MCTS or higher, plus practical knowledge of Azure, Intune, EntraID, Exchange, Hyper-V/VMware, and cloud backups.

Qualifications

• Bachelor's degree in Network Engineering, Computer Science, or related field.
• Microsoft MCTS or higher certification (must be able to obtain/maintain Microsoft certifications).
• 3-5 years of technical experience in network design and network support.
• Knowledge of operating procedures, network protocols, system software, and multi-vendor environments.
• Knowledge of backup technologies including Tape/Disk/Cloud and use cases for each.
• Windows operating systems: 10/11, Server 2016, 2019, 2022, 2025.
• Microsoft Exchange 2016, 2019.
• Microsoft Office 2024/365.
• Microsoft Cloud Solutions such as Azure, Microsoft 365, Intune, EntraID.
• Wireless Infrastructure.
• Hyper-V/VMware, ESXi.
• Cyber Security Hardening Techniques & Best Practices.

Responsibilities

• Evaluating complex business infrastructure.
• Preparing cost effective network configurations and technology solutions.
• Gathering and analyzing business/technical requirements and objectives, perform gap analysis, and provide recommended solutions.
• Providing key decision support to clients.
• Ability to work on multiple assigned projects.
• Drives process improvement.

Skills

Network design

Network support

Cyber security hardening

Multi-vendor environments

Requirements analysis

Cost-effective configurations

Education

Bachelor's degree in Network Engineering, Computer Science, or related

Tools

Hyper-V

VMware ESXi

Azure

Intune

EntraID

Microsoft 365

Exchange Server

Backup technologies (Tape/Disk/Cloud)

Job description

While you sometimes move too quickly, do you enjoy "spinning plates" and thrive in an environment with lots of moving parts? Are you a detail oriented perfectionist who gets the job done? Is your communication loaded with details and delivered in quick bursts? When faced with a difficult situation involving people, do you have the ability to convert the unfriendly environment to a more civil atmosphere and influence others to cooperate?

At Red Team IT, an Austin Lane Company, you will be involved in the administration of networks, operating systems, and associated subsystems. Providing system-level support of multi-user operating systems, and hardware and software tools including installation, configuration, maintenance, and support of multiple client systems. The ideal candidate will be highly motivated, and possess a strong work ethic, combined with in-depth knowledge of the technology industry and its related business processes.

Responsibilities and Duties

• Evaluating complex business infrastructure
• Preparing cost effective network configurations and technology solutions
• Gathering and analyzing business / technical requirements and objectives, perform gap analysis, and provide recommended solutions.
• Providing key decision support to clients
• Ability to work on multiple assigned projects.
• Drives process improvement
  

Qualifications and Skills

• Bachelor's degreein Network Engineering, Computer Science, or other relevant combination of training, education, and work experience.
• Microsoft MCTS or higher certification (must be able to obtain and/or maintain Microsoft related certifications as Austin Lane is a Cloud Partner)
• 3-5 years of technical experience in network design and network support
• Knowledge of computer operating procedures, network protocols, system software products and applications and multi-vendor environments
• Knowledge of multiple backup technologies including Tape/Disk/Cloud and understanding on use cases each may be applied
• Windows operating systems: 10/11, Server 2016, 2019, 2022, 2025
• Microsoft Exchange 2016, 2019
• Microsoft Office 2024/365
• Microsoft Cloud Solutions such as Azure, Microsoft 365, Intune, EntraID
• Wireless Infrastructure
• Hyper-V/VMWare, ESXI
• Cyber Security Hardening Techniques & Best Practices