Senior Help Desk Lead — Windows, Mac & Cloud Support

DivergeIT, Inc.; Plano (TX); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

401(k) with matching

Medical, Dental, Vision and Life Ins.

Paid Time Off

Certification Reimbursement

Job summary

DivergeIT, a Plano-based IT consulting firm, is seeking a Senior Help Desk Technician to lead a team and serve as the senior escalation point for Windows and Mac environments on-site in Plano. The role requires strong expertise in Microsoft 365, Intune, Azure, and Office applications.

You will support clients remotely when needed, handle complex issues, and mentor technicians while ensuring high service levels, with competitive benefits and opportunities for certifications.

Qualifications

• 5+ years IT support experience in Windows and Mac environments.
• 5+ years in Microsoft Intune, Microsoft 365, and Azure.
• Strong troubleshooting of cloud-based networks and user issues.
• Bachelor’s degree preferred; combination with experience considered.

Responsibilities

• Senior escalation point for a team of technicians with varied skills.
• Provide remote support for Windows and macOS clients and environments.
• Troubleshoot network, email, printers, and account permissions issues.
• Maintain Microsoft 365, Intune, and Azure administration and governance.

Skills

Windows & Mac Environments

Remote Support

Escalation Management

Troubleshooting

Cloud Networking

Education

Bachelor's degree in IT/CS or related

Tools

Intune

Microsoft 365

Azure

Office 365

Job description

DivergeIT, a Plano-based IT consulting firm, is seeking a Senior Help Desk Technician to lead a team and serve as the senior escalation point for Windows and Mac environments on-site in Plano. The role requires strong expertise in Microsoft 365, Intune, Azure, and Office applications.

You will support clients remotely when needed, handle complex issues, and mentor technicians while ensuring high service levels, with competitive benefits and opportunities for certifications.