Senior Healthcare Services Operations Lead

Molina Healthcare, Inc.; United States; Vor Ort; USD 25.000 - 48.000; Vollzeit

Zusammenfassung

Molina Healthcare is seeking a lead non-clinical healthcare services support professional to oversee care management, utilization management, transitions of care, and related program support. You will help ensure member outcomes through integrated care across the continuum and contribute to strategy for quality, efficiency, and cost-effective care.

You will train staff, evaluate performance, and coordinate with leadership to improve processes.

Qualifikationen

• 4+ years of operations or administrative experience in healthcare or equivalent.
• Excellent customer service skills.
• Strong analytical and problem-solving abilities.
• Strong time-management and organizational skills.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office suite (including Excel).

Aufgaben

• Assists in training staff according to department standards, policies and procedures.
• Evaluates work performance and collaborates with leadership to implement improvements.
• Acts as a supportive resource to staff and coordinates department processes.
• Resolves day-to-day operational problems and communicates findings to leadership.
• Maintains a minimal caseload as directed by leadership.
• Ensures adherence to guidelines and supports compliance activities.
• Collaborates with leadership on operational and program needs.
• Monitors workload and ensures timely completion according to policies.
• Participates in auditing to identify quality and compliance improvements.
• Acts as liaison to internal and external customers for Molina and related departments.
• Maintains confidentiality and professional conduct; participates in committees as assigned.
• Shares monthly quality and productivity scores with staff.

Kenntnisse

Customer service

Analytical skills

Time management

Verbal and written communication

MS Office (Excel)

Ausbildung

Certified Medical Assistant (CMA)

Tools

Excel

Microsoft Office

Jobbeschreibung

Molina Healthcare is seeking a lead non-clinical healthcare services support professional to oversee care management, utilization management, transitions of care, and related program support. You will help ensure member outcomes through integrated care across the continuum and contribute to strategy for quality, efficiency, and cost-effective care.

You will train staff, evaluate performance, and coordinate with leadership to improve processes.