Healthcare Services Operations Lead

Molina Healthcare, Inc.; United States; On-site; USD 45,000 - 89,000; Full time

Job summary

Molina Healthcare, Inc. is seeking a manager to lead and supervise a team supporting non-clinical healthcare services across care management, utilization management, and transitions of care. You will drive efficiency, monitor performance, and build strong cross-functional relationships to ensure quality outcomes for members.

The role emphasizes data-driven improvements, team development, and collaboration with care teams and providers to optimize workflows and service delivery.

Qualifications

• 5+ years in healthcare operations or admin.
• Strong analytics and problem solving.
• Excellent written and verbal communication.
• Ability to multi-task and meet deadlines.

Responsibilities

• Supervises healthcare services operations support team members within Molina's clinical/healthcare services function, which may include care review, care management, and/or correspondence processing, etc.
• Researches and analyzes the workflow of the department, and offers suggestions for improvement and/or changes to leadership; assists with the implementation of changes.
• Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance.
• Provides regular verbal and written feedback to staff regarding performance and opportunities for improvement.
• Assists in the development and implementation of internal desktop processes and procedures.
• Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers, and customers.

Skills

Leadership

Operations management

Analytical skills

Time management

Communication

MS Office

Cross-functional collaboration

Tools

MS Office

Job description

Molina Healthcare, Inc. is seeking a manager to lead and supervise a team supporting non-clinical healthcare services across care management, utilization management, and transitions of care. You will drive efficiency, monitor performance, and build strong cross-functional relationships to ensure quality outcomes for members.

The role emphasizes data-driven improvements, team development, and collaboration with care teams and providers to optimize workflows and service delivery.