Senior Healthcare Decision Support Analyst remote - MediGold

Trinity Health; Columbus (OH); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare services organization is seeking a dedicated individual for a full-time position in customer service. The role involves handling phone coverage, resolving client issues, and performing various office duties. Ideal candidates will possess strong communication skills and a high school diploma. Join a supportive work environment that values career growth and client satisfaction.

Benefits

Comprehensive benefits package

Career advancement opportunities

Supportive work environment

Qualifications

• Must be available and punctual for scheduled work shifts.
• Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course.

Responsibilities

• Provide phone coverage for incoming and outgoing calls.
• Resolve customer service issues and pharmacy network problems.
• Assist with on-site client orientation and health fairs.

Skills

Communication

Listening

Education

High School Diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Full-time position with a stable day shift schedule
- Comprehensive benefits package offered

What to Expect (Job Responsibilities):
- Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
- Resolve customer service issues and pharmacy network problems to ensure client satisfaction
- Assist with on-site client orientation, health fairs, and business conferences
- Perform office duties such as copying, collating, mailings, filing, and credit card processing
- Develop knowledge and proficiency in pharmacy benefit management (PBM) and mail order resources to effectively assist members and clients

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
- Exceptional phone and listening skills
- Exceptional written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service

#HealthcareServices #CustomerService #CareerOpportunity #SupportiveWorkEnvironment #FullTimePosition

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