Senior Health Plan Relationship Manager (Remote)

Voya Financial; Springfield (MA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) Matching

Retirement plan

Paid time off

Volunteer time

Job summary

Voya Financial is seeking a Senior Client Relationship Manager to cultivate high-trust partnerships with Benefitfocus Health Plan customers, guiding them to optimal outcomes and maximizing value from Benefitfocus solutions. This fully remote role emphasizes leadership with executive stakeholders and strategic account oversight.

The role requires 10+ years in customer-facing roles, a strong CRM background, and proven ability to drive customer satisfaction and retention across complex portfolios.

Qualifications

• Bachelor's degree required.
• 10+ years of experience in Customer Success, Account Management, Client Relationship Management, or related customer-facing roles.
• Proven success managing a portfolio of complex strategic customers with high visibility and business impact.
• Strong understanding of customer relationship management practices and customer lifecycle management.
• Solution-oriented mindset with the ability to work independently and leverage resources to resolve customer issues at a senior level.
• Excellent written, verbal, interpersonal, facilitation, and presentation skills.
• Ability to influence cross-functional teams and build credibility with executive-level stakeholders.
• Experience working in fast-paced environments requiring resilience, adaptability, and strong problem-solving capabilities.

Skills

Customer Success

Account Management

Stakeholder Influence

CRM Knowledge

Relationship Building

Problem Solving

Communication

Presentation Skills

Cross-functional

Adaptability

Education

Bachelor's degree

Master’s degree preferred

Tools

CRM systems

Job description

Voya Financial is seeking a Senior Client Relationship Manager to cultivate high-trust partnerships with Benefitfocus Health Plan customers, guiding them to optimal outcomes and maximizing value from Benefitfocus solutions. This fully remote role emphasizes leadership with executive stakeholders and strategic account oversight.

The role requires 10+ years in customer-facing roles, a strong CRM background, and proven ability to drive customer satisfaction and retention across complex portfolios.