Senior Hardware Quality Manager | AI-Driven Issue Resolution

Nvidia Corporation in; Santa Clara (CA); On-site; USD 168,000 - 322,000; Full time

Benefits offered by this job

Equity

Benefits package

Job summary

NVIDIA is seeking a Senior Hardware Product Quality Manager (PQM) to lead hardware quality initiatives for datacenter products from Santa Clara, CA. The role focuses on addressing customer complaints, building technical expertise, and coordinating across internal teams to drive timely issue resolution.

The ideal candidate has 8+ years in electronics customer quality, strong communication, and solid problem-solving skills, with experience leading cross-functional efforts and applying 8D

Qualifications

• BS or MS degree from a leading university in electrical engineering, quality, or related technical field (or equivalent experience).
• 8+ years of demonstrated experience in electronics customer quality role.
• Excellent written and oral communication skills.
• Proficient using MS Office software tools, data analytical tools, and email communications.

Responsibilities

• Participate in conference calls and F2F meetings related to quality weekly/monthly.
• Track key quality metrics with regular reporting to the quality engineering team and internal management.
• Use statistical methods to analyze quality and reliability data, identify trends, and develop projections for risk assessment and corrective actions.
• In crisis/customer critical issue situations, quickly assimilate technical details to understand the issue and provide direction to engineering teams.

Skills

8D problem solving

Customer interface

Problem solving

Communication

Project management

Education

BS or MS inElectrical/QualityEngineering

Tools

MS Office

Data analytics tools

Job description

NVIDIA is seeking a Senior Hardware Product Quality Manager (PQM) to lead hardware quality initiatives for datacenter products from Santa Clara, CA. The role focuses on addressing customer complaints, building technical expertise, and coordinating across internal teams to drive timely issue resolution.

The ideal candidate has 8+ years in electronics customer quality, strong communication, and solid problem-solving skills, with experience leading cross-functional efforts and applying 8D