Senior Hardware Product Manager, Caper

Instacart; United (PA); Remote; USD 179,000 - 240,000; Full time

Job summary

A grocery technology company is seeking a Senior Hardware Product Manager to steer the product strategy for AI-powered shopping carts. The role involves leading product planning and execution, ensuring a delightful customer experience, and requires over 5 years of experience in product management. The position offers a flexible work model and competitive salary ranging from $199,000 to $221,000 based on location.

Benefits

Flexible work model

Equity grants

Market-competitive compensation

Qualifications

• 5+ years of Product Management experience required.
• Experience managing a consumer-facing hardware product preferred.
• Strong understanding of design tools and practices.

Responsibilities

• Lead product planning and product development process.
• Identify opportunities via qualitative and quantitative research.
• Evaluate shopper needs to develop effective solutions.

Skills

Product Management experience

Consumer-facing hardware product experience

Design thinking practices

Empathetic approach to product development

Data-driven decision-making

Stakeholder management

Job description

Overview

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

About the Role

The Senior Hardware Product Manager, Caper is responsible for driving the product strategy and execution of Caper’s hardware products including carts and ecosystem accessories. Caper Carts are industry leading AI-powered smart shopping carts that make grocery shopping a magical experience for customers while delivering unrivaled value and continuously unlocking new opportunities for retailers.

Your mission will be to shape and deliver intuitive and dependable customer experiences that make shopping on Caper Carts independent, efficient and delightful, while also being easy for retailers to deploy and operate at scale.

In this role you will define and execute on the roadmap of Caper hardware, for our next generations of Caper Carts (Model 4) and its supporting ecosystem accessories.

You will partner closely with our Head of Innovation & Strategy to define the roadmap and planning initiatives to drive success of our in-market Caper Cart hardware products while also defining the future hardware plans, working cross-functionally with design, engineering, data science, operations, and QA through delivery. You will work with your team to derive and review insights gathered from many sources, including speaking regularly with in-store customers, and retail partners, and reviewing product data and industry trends.

This is an exciting opportunity to shape the future of grocery shopping on a platform that blends cutting-edge technology with everyday needs, delivering an elevated shopping experience for customers and retailers alike.

About the Job

• Lead product planning, product & customer discovery, the product development process, effort estimation, and collaboration with teams across the organization (i.e. Engineering, Design, Business Development).
• Identify opportunities via qualitative & quantitative research, case studies, and reviews of industry-standard methodologies.
• Intake & validate new ideas through a set of frameworks and drive them into implementable projects.
• Serve as the point person for your product area to leadership and across the organization.
• Promote best design practices and user experiences while creating a scalable & easy-to-use product that connects with shoppers and retailers.
• Evaluate shopper/partner needs and challenges to develop and build effective solutions (from top-level goals to detailed operational and system details).
• Maintain alignment across partner-facing teams.

About You

Minimum Qualifications

• 5+ years of Product Management experience
• Experience managing a consumer-facing hardware product
• Knowledge of industry standard design tools and strong design thinking practices
• Strong understanding of an empathetic, flexible and iterative approach to product development
• Demonstrated ability to stand behind design decisions that focus on identifying the right ideas alongside the business’s focus on growth
• Proven experience leveraging data and metrics to make good decisions when confronted with ambiguity.
• Strong experience presenting to large groups & influencing people to run towards goals
• Strong ability to manage and align multiple stakeholders
• Must be located near one of our San Francisco, Toronto, or New York office locations to support periodic requirements to engage directly with the hardware.

Preferred Qualifications

• Engineering background or strong understanding of technical implementation at a high level
• Experience with AI, computer vision, or IoT products preferred

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here .

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please rea d more about our benefits offerings here .
For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ

$216,000 - $240,000 USD

WA

$207,000 - $230,000 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI

$199,000 - $221,000 USD

All other states

$179,000 - $199,000 USD

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