Strategic Incentive Manager

Adyen; San Francisco (CA); On-site; USD 130,000 - 160,000; Full time

Job summary

Adyen is seeking a Senior GTM Operations Manager in San Francisco to drive strategic process improvements within the Revenue Operations team. The role requires over 8 years of experience in Commercial or Revenue Operations, optimizing workflows, and stakeholder management. Strong project management skills and familiarity with tools like Salesforce and Marketo are essential. The position is office-based, emphasizing in-person collaboration and diverse perspectives to solve technical challenges effectively.

Qualifications

• 8+ years of experience in a Commercial or Revenue Operations role.
• Track record of optimizing processes in commercial teams.
• Strong project management skills with a successful rollout record.

Responsibilities

• Provide strategic recommendations for process optimization.
• Accountable for Roadmap Execution and yearly prioritization.
• Mentor new joiners and support onboarding.

Skills

Commercial Operations

Project Management

Stakeholder Management

Salesforce

Data Analysis

Tools

Salesforce

Marketo

Gong

Sales Navigator

Job description

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior GTM Operations Manager – Responsibilities

• Provide strategic recommendations to drive improvements in ways of working and overall process optimization across commercial functions.
• Accountable on Roadmap Execution and manage yearly prioritisation.
• Collaborate closely with key stakeholders (end‑users and team leads) to gain insights into their needs and challenges around ways of working and effectively scale best practices, fostering mutual understanding and empowerment.
• Be the voice of the commercial function within Revenue Operations; responsible for ensuring that workflows match the needs of the end‑user, data, quality and speed goals.
• Analyse process gaps and validate these against the end‑user experience in the function.
• Collaborate with the Revenue Operations Technology team to translate process gaps into scalable solutions.
• Collaborate with Regional RevOps leads to gain insights into regional needs and challenges around ways of working, fostering mutual understanding and empowerment.
• Support the Regional RevOps Leads in driving adoption of the operational workflows in the market.
• Support the Digital Enablement manager in creating adoption programmes based on enablement best practices.
• Collaborate closely with the Operations Analytics to expand the functional data landscape, ensuring that the right KPIs can be tracked.
• Mentor new joiners and act as a “buddy” during onboarding.
• Be well acquainted with our tools and participate actively in resolving basic end‑user requests in collaboration with the Technology team.
• Keep yourself informed about the latest technology enhancements and system updates that affect end‑user workflows and platform utilisation.
• Lead and implement change‑management initiatives by developing strategies to support organisational transitions, ensuring smooth adoption of new processes, and engaging stakeholders through clear communication, training and ongoing support to minimise resistance and maximise end‑user buy‑in.

Who you are – Qualifications

• 8+ years of experience within a Commercial or Revenue Operations role (combination of commercial, technology admin, consulting, analyst, operations roles).
• Track record of optimising and scaling ways of working in commercial teams, improving processes and driving adoption of resources.
• Strong project management skills and a proven record of project rollout.
• Strong communicator, skilled at stakeholder influence and management.
• Strong knowledge in technology product functionalities and best practices (Salesforce, Clay, Gong, Marketo, Sales Navigator, etc.).
• Team player who prioritises collective success; comfortable both ideating and implementing ideas.
• Experience in leading complex programmes and projects from start to finish simultaneously while navigating multiple stakeholder groups.
• Learning and development expertise that translates into boosting the business’s understanding of processes.

Diversity, Equity and Inclusion Commitment

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them—voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Equal Opportunity – EEO Statement

Adyen is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Location & Work‑Style

This role is based out of our [CITY NAME] office. We are an office‑first company and value in‑person collaboration; we do not offer remote‑only roles.