Senior Group Sales Manager - Hilton Phoenix Resort at the Peak

The Crescent Hotels Group; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

A premier hotel group in San Antonio is seeking a Sales Manager to enhance guest satisfaction while meeting revenue goals. The role involves managing accounts, conducting site inspections, and making persuasive sales presentations to potential clients. Candidates should have a bachelor's degree and significant sales experience, ideally in resort settings.

Qualifications

• Must have at least 5 years of relevant sales experience.
• Bachelor's degree from a four-year college or university is required.
• Knowledge of hotel structure and operations is essential.

Responsibilities

• Manage accounts to achieve guest satisfaction and solicit new business.
• Conduct site inspections and develop persuasive sales presentations.
• Travel locally for outside calls and competitive review.

Skills

Communication

Customer Service

Sales Skills

Teamwork

Time Management

Education

Bachelor's degree

Job description

Description

JOB OVERVIEW: Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.

REPORTS TO: Director of Sales & Marketing

ESSENTIAL JOB FUNCTIONS:

• Move throughout the property to conduct site inspections. Maximize revenue by selling all facets of the hotel, both orally and in written form, to previous, current, and potential clients.

• Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts.

• Develop and conduct persuasive verbal sales presentations to prospective clients.

• Travel locally to conduct outside calls, promote the hotel, and review competition.

• Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.

• Represent the Resort at trade shows. Set up exhibits involving bending, stooping, lifting and reaching overhead.

• Communicate both verbally and in writing to provide clear direction to staff.

• Comply with attendance rules and be available to work regularly.

• Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch in” and help co-workers with their job duties and be a team player. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, to solicit business, meet client needs, and resolve complaints. Ability to move throughout the hotel to conduct site inspections.

Bachelor's degree (B.A.) from a four-year College or university; or three to five years of resort sales experience and/or training; or equivalent combination of education and experience. At least 5+ years’ experience selling to corporate and association meeting planners.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts