Senior Global Payroll Implementation Specialist

Deepstreamtech; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in payroll solutions is seeking a Global Payroll Senior Implementation Specialist to join their team during an exciting growth phase. This role involves implementing new customers onto the Global Payroll platform, ensuring compliance with US regulations, and managing customer relationships. The ideal candidate will have extensive experience in payroll implementation, strong analytical skills, and a customer-oriented mindset.

Qualifications

• Experience in Global Payroll or PEO Payroll implementation.
• Excellent understanding of payroll processes and compliance.
• Experience in US Federal and State payroll operations.

Responsibilities

• Implement new customers onto the Remote Global Payroll platform.
• Analyze payroll needs and provide tailored recommendations.
• Lead the implementation process from start to finish.

Skills

Global Payroll Implementation Experience

Customer Care Orientation

Data Management Skills

Analytical Mindset

Problem-Solving Abilities

Attention to Detail

Team Player

Adaptability

Proficient in Google Sheets or Excel

Fluent in English

Tools

Monday.com

Notion

Slack

Salesforce

Worklio

Job description

Requirements

• Global Payroll or PEO Payroll Implementation Experience
• Global Payroll or PEO Customer facing onboarding experience with payroll software
• Excellent & proficient understanding of end-to-end payroll or PEO processes and compliance
• Work experience in US Federal and State payroll operations and statutory requirements
• Excellent data management skills with high accuracy and attention to detail
• Experience onboarding multiple complex customers with multiple stakeholders
• Analytical mindset with excellent problem-solving abilities
• Resilient and adaptable to a fast-paced, international work environment with a passion for making an impact
• Team player capable of working independently and taking responsibility
• Customer-care oriented mindset
• Productivity-focused with continuous improvement mindset
• Proficient in Google Sheets or Excel
• Ability to work within a MacBook Pro environment
• Understanding of and ability to work largely asynchronously
• Fluent in written and spoken English
• Remote work experience is a plus
• Knowledge of Monday.com, Notion, Slack, Salesforce, and Worklio software is a plus

What the job involves

• Join Remote as a Global Payroll Senior Implementation Specialist within our Global Payroll Implementation team during an exciting growth phase
• Implement new customers onto our Remote Global Payroll platform accurately and within set timelines
• Report to the Manager, Global Payroll Implementations
• Serve as a primary contact for large customers, ensuring a smooth transition to Remote’s PEO product and services
• Analyze payroll needs and provide tailored PEO Payroll, HR, Benefits, and Tax recommendations
• Lead and manage the implementation process from start to finish, including:
• Gathering all necessary HR, Benefits, Payroll, and Tax data for complex payroll setups
• Configuring Remote’s PEO Payroll system for each customer
• Coordinating payroll runs and wage reconciliations
• Handling state tax reconciliation and adjustments for W2 reporting
• Ensuring compliance with US Federal & State regulations and reciprocity schemes
• Managing payroll Go-Live and transition to Operations team
• Communicating effectively with customers, team members, supervisors, and vendors
• Building and maintaining positive customer relationships
• Providing training and support on payroll processes and compliance
• Maintaining confidentiality and mitigating risks through audits
• Identifying gaps and implementing scalable solutions for growth
• Contributing to process documentation and improvements