Senior Global Ads Support Delivery Lead
Jobtailor
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Job summary
Jobtailor is seeking a seasoned head of technical support engineering to lead a global team focused on Ads support and customer reliability. You will partner with engineering and GTM teams to resolve escalated issues, translate learnings into scalable processes, and influence product roadmaps.
The role demands scaling operations to 24x7 coverage, including holidays and weekends based on business needs. We value cross-functional leadership, an automation-first mindset, and the ability to build
Qualifications
- 10+ years leading technical support or software engineering teams.
- 15+ years in technical support or software engineering.
- Experience leading highly skilled engineering teams.
- Influences engineering and product roadmaps from support insights.
- Automation-first with tooling/AI to scale support.
- Thrives in ambiguity; blends strategy with hands-on work.
Responsibilities
- Build and lead a team of the foremost technical and troubleshooting experts.
- Partner with engineering and customer teams to resolve escalated issues.
- Operationalize learnings at scale; influence roadmaps and processes.
- Manage scaling and operations for 24x7 coverage globally.
- Build strong relationships with customers to ensure success.
- Collaborate across the organization beyond the core remit.
Skills
Job description
Jobtailor is seeking a seasoned head of technical support engineering to lead a global team focused on Ads support and customer reliability. You will partner with engineering and GTM teams to resolve escalated issues, translate learnings into scalable processes, and influence product roadmaps.
The role demands scaling operations to 24x7 coverage, including holidays and weekends based on business needs. We value cross-functional leadership, an automation-first mindset, and the ability to build
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
