Senior Genesys Cloud & Conversational AI Engineer

Uni Systems; Ohio; Ibrido; USD 110.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Continuous training and development

Corporate laptop and equipment

Health and insurance plan for you and…

Descrizione del lavoro

Uni Systems is seeking a Senior Genesys Cloud & Conversational AI Engineer to join our Customer Interactive Management team within the Professional Services Department. The role focuses on designing, implementing and supporting enterprise Genesys Cloud CX solutions across voice and digital channels.

You will develop Conversational AI, Voicebots and Chatbots, integrate with CRM systems and participate in workshops, architecture design and technical leadership while ensuring production readiness

Competenze

• University/College Degree in Computer Science, Information Technology or related discipline.
• Minimum 3 years of professional experience in Contact Center, Customer Experience or Conversational AI technologies.
• Proven hands-on experience delivering similar projects.
• Strong knowledge of REST APIs, JSON, web services and enterprise integrations.
• Programming experience in Java, Python or JavaScript.
• Strong analytical, troubleshooting and problem-solving skills.
• Excellent knowledge of English language (written and verbal).

Mansioni

• Participate in design, implementation and support of enterprise-grade Genesys Cloud CX solutions.
• Design and deliver customer engagement solutions across voice and digital channels (chat, email, messaging, social media).
• Design, develop and deploy Conversational AI, Voicebots and Chatbots in production environments.
• Integrate Genesys Cloud with CRM systems, enterprise applications and external AI platforms through APIs and cloud services.
• Participate in customer workshops, requirements analysis, architecture design and technical leadership activities.
• Provide troubleshooting and support for complex production environments.

Conoscenze

REST APIs

JSON

Enterprise integrations

Java

Python

JavaScript

Analytical thinking

Communication

English proficiency

Formazione

Bachelor's degree in Computer Science/IT or related

Descrizione del lavoro

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Senior Genesys Cloud & Conversational AI Engineer to join our Customer Interactive Management team, part of our part of our Professional Services Department.

Our UniQue people come from a variety of different backgrounds and industries, with different skillsets and approaches, but they have one thing in common: passion for technology and innovation!

For the Senior Genesys Cloud & Conversational AI Engineer role we expect you to:

• Participate to the design, implementation and support of enterprise-grade Genesys Cloud CX solutions.
• Design and deliver customer engagement solutions across voice and digital channels (chat, email, messaging, social media).
• Design, develop and deploy Conversational AI, Voicebots and Chatbots in production environments.
• Integrate Genesys Cloud with CRM systems, enterprise applications and external AI platforms through APIs and cloud services.
• Participate in customer workshops, requirements analysis, architecture design and technical leadership activities.
• Provide troubleshooting and support for complex production environments.

What do you need to succeed in this position?

Your experience, skillset and qualifications are going to help you succeed in this position, moving forward.

• University/College Degree in Computer Science, Information Technology or related discipline.
• Minimum 3 years of professional experience in Contact Center, Customer Experience or Conversational AI technologies.
• Proven hands-on experience delivering similarprojects.
• Strong knowledge of REST APIs, JSON, web services and enterprise integrations.
• Programming experience in Java, Python or JavaScript.
• Strong analytical, troubleshooting and problem-solving skills.
• Effective communication skills and ability to interact with both technical and business stakeholders.
• Excellent knowledge of English language (written and verbal).

What are we offering to our UniQue IT People?

• People-first approach and open environment to express your ideas
• Work-life balance and a hybrid work model
• Continuous training and development
• Opportunities to join innovation initiatives
• Ticket restaurant – meal vouchers
• Corporate laptop and equipment
• Corporate mobile phone subscription
• Health and insurance plan for you and your family members
• Employee consulting and guidance support by Ergonomia
• Discounts on the services and products of our Group’s companies
• Gift vouchers for major life milestones
• Special work schedule on summer Fridays and birthdays

Our UniQue IT people are the most valuable part of Uni Systems; their knowledge and experience have made us the leading and reliable systems integrator of today and have contributed to our steady financial growth. We have created and are maintaining a stable working environment for our employees, with countless opportunities to innovate and thrive. Our work culture recognizes our UniQue IT people and supports the free sharing of ideas and the flow of information via open communication while appreciating and effectively utilizing the talents, skills, and perspectives of each employee.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.