Senior General Manager

Piedmont Airlines; Norfolk (VA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Paid training

401(k)

Vacation

Family travel on AA network

Medical and dental

Job summary

Piedmont Airlines in Norfolk, VA, is seeking a Senior General Manager to lead the Ground Handling Department. The role focuses on managing station operations, developing staff, enforcing policies, and ensuring service quality.

It reports to the Regional Manager, Ground Handling, and requires leadership across Shift Managers, Supervisors, and Agents. Ideal candidates bring experience in internal controls, Sabre/QIK systems, and MS Office proficiency.

Qualifications

• Experience leading a station's operations and staff.
• Ability to develop staff and manage disciplinary actions.
• Familiarity with internal controls for accountable items.
• Proficient in Microsoft Office.

Responsibilities

• Oversee station labor relations, operations efficiencies, maintenance, facilities, safety, and security.
• Keep company goals and customer expectations in mind when overseeing daily operations.
• Coach and provide career development to the staff.
• Correct non-compliant behavior and impose disciplinary action as required.
• Understand and implement corporate policies into daily work routines.
• Manage a staff with varied duties including Shift Managers, Supervisors, and Agents.
• Prepare daily/weekly/monthly reports and oversee scheduling and rotations.
• Conduct employee performance reviews.

Skills

Team Leadership

Independent worker

Deadline-oriented

Communication

Education

Bachelor's degree in Aviation, Business, or related field

Tools

Microsoft Office

QIK

Sabre

Internal Controls Manual

Job description

Norfolk, VA

Full time

R1014496

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Senior General Manager in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the station in accordance with established policies and procedures. This includes providing career development to the team, correcting non-compliance behavior, staff scheduling, and conducting team member performance reviews. The successful candidate will have prior experience with internal controls processes for accountable items, familiarity with Microsoft Office Suite, and proven success as a team leader. This position will report to the Regional Manager, Ground Handling.

Essential Duties:

• Oversee station labor relations, operations efficiencies, maintenance, facilities, safety, and security
• Keep company goals and customer expectations in mind when overseeing daily operations
• Coach and provide career development to the staff
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage a staff with varied duties to include Shift Managers, Supervisors, and Agents
• Administrative duties, including daily/weekly/monthly reports
• Oversee staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees
• Conduct employee performance reviews

Job Qualifications and Competencies:

• Proven success as a Team Leader with ability to preplan manpower and equipment
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Ability to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Prior experience with internal controls processes for accountable items

Preferred Qualifications:

• Two (2) years of supervisory experience in both Operations and Customer Care
• Working knowledge of Airport Operations Area environment
• Extensive knowledge of QIK, Sabre, and Internal Controls Manual (ICM)
• Bachelor’s Degree in Aviation, Business, or related field

Work Environment:

• Standard office environment, use of telephones, computers, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts
• Some travel may be required

Physical Requirements:

• Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

$75,000.00/Annual Salary - 90,000.00/Annual Salary (Based on locale and experience)

Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.

I n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline:

November 11, 2026

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.

Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone – no matter which job title they hold – is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont.

If you need a reasonable accommodation for any part of the application process, please email us at [e-mail]