Manager on Duty, Operations Control Center

Piedmont Airlines; Salisbury (MD); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental available

Job summary

Piedmont Airlines in Salisbury, MD seeks a Manager on Duty to lead operations in the Operations Control Center (OCC). The role ensures safe, efficient flight operations and timely decisions across maintenance, scheduling, and dispatch functions.

The ideal candidate has five years of airline management experience, strong regulatory knowledge, and proven leadership. This full-time position reports to the Director of Operational Control and offers opportunities for growth.

Qualifications

• Five years of airline operational experience.
• Comprehensive knowledge of civil aviation regulations, standards, and recommended practices.
• Ability to demonstrate strong leadership, strategic vision, and managerial competency.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to multi-task in a fast-paced, dynamic environment.
• Bachelor’s degree preferred.

Responsibilities

• Ensure compliance within the Operations Department with company policy, legal requirements, ICAO, and Federal Aviation Standards and Regulations.
• Oversee personnel in the OCC during a shift.
• Make daily operational decisions considering constraints across Maintenance, Scheduling, and Dispatch.
• Provide strong leadership over Dispatch, Supervisors, and Coordinators to uphold safety standards.
• Schedule and administer dispatchers’ time-off including vacations.
• Communicate operational issues to Piedmont leadership and American Airlines as applicable.
• Ensure dispatcher rest requirements adhere to regulations.
• Ensure resources for dispatchers to perform duties in compliance with policies and regulations.
• Apply SMS principles through safety risk management and safety promotion.

Skills

Airline ops

Leadership

Regulatory knowledge

Decision making

Communication

Multi-tasking

Teamwork

Strategic vision

Education

Bachelor’s degree

Airman Certificate

Tools

Power BI

Tableau

Six Sigma

CAE Flightscape

Job description

Salisbury, MD

Full time

R1014520

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Manager on Duty within the Operations Control Center (OCC). The primary responsibility of the position is to be a presence within the OCC, manage the operations of all Piedmont flight operations, and to ensure that all flights are conducted in a safe and efficient manner. The successful candidate will have five years of airline management experience. This position will report to the Director of Operational Control.

Essential Duties:

• Ensure compliance within the Operations Department with company policy, legal requirements, the International Civil Aviation Organization (ICAO), and Federal Aviation Standards and Regulations
• Oversight of the personnel employed in the Operations Control Center (OCC) during a shift
• Responsible for making daily operational decisions considering the constraints in Maintenance Control, scheduling, and dispatch departments
• Provide strong leadership over the Dispatch, Dispatch Supervisors, and Dispatch Coordinators that conveys the company’s commitment to the highest possible safety standards
• Responsible for the scheduling and administration of the dispatchers’ time-off including vacation
• Responsible for frequent and clear communication about operational issues to Piedmont leadership and American Airlines (as applicable)
• Ensure dispatcher schedules and rest requirements adhere to all applicable regulations
• Ensure that Dispatchers have the necessary resources to perform the functions of their positions in compliance with company policy, company procedures, and all applicable regulations
• Execute safety risk management, safety assurance, and safety promotion in accordance with safety management system (SMS) principles

Job Qualifications and Competencies:

• Five (5) years of airline operational experience
• Comprehensive knowledge of civil aviation regulations, standards, and recommended practices
• Ability to demonstrate strong leadership, strategic vision, and managerial competency
• Natural teamwork skills
• Ability to set and meet strict deadlines while ensuring other managers correspondingly adhere to such deadlines
• Creative, innovative, and idea driven working style
• Able to identify innovative strategic development opportunities and drive the creation of new ideas collaboratively with team members
• Excellent interpersonal and communication skills, both verbal and written
• Ability to develop strong working relationships at all levels, both internally and externally
• Ability to fully assess situations, grasp issues, solve problems, and make clear concise recommendations on key operational decisions
• Ability to multi-task in a fast-paced, dynamic environment
• Self-motivation with a high level of initiative and commitment

Preferred Qualifications:

• Bachelor’s degree
• Airman Certificate
• Certification in AI, Power BI, Tableau, Six Sigma, or equivalent
• Three (3) years of experience in Airline Operations Management
• Experience onboarding and refining the use of operational software, especially CAE Flightscape
• Experience automating operational tasks to drive efficiency and eliminate redundancy, preferably OCC operating procedures

Work Environment:

• Standard office environment, use of computers and other office equipment
• Some travel is required

Physical Requirements:

• Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

• Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.
• Medical and dental available.

Starting Rate:

$100,000.00/Annual Salary

Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.

I n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline:

November 13, 2026

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.

Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone – no matter which job title they hold – is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont.

If you need a reasonable accommodation for any part of the application process, please email us at [e-mail]