Senior General Manager

Piedmont Airlines, Inc.; Louisville (KY); On-site; USD 75,000 - 92,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines</n>

Job summary

Piedmont Airlines, Inc. in Louisville, KY seeks a Senior General Manager in Ground Handling to oversee station operations, staff scheduling, and performance reviews.

You will ensure safety, security, and service standards while coaching a team of Shift Managers, Supervisors, and Agents. The role requires leadership, internal controls experience, and knowledge of Sabre/QIK with a Bachelor's in Aviation or Business.

Qualifications

• Bachelor’s degree in Aviation, Business, or related field.
• Experience managing station operations and staff.
• Familiarity with internal controls for accountable items and aviation systems.

Responsibilities

• Oversee station labor relations, operations efficiencies, maintenance, facilities, safety, and security.
• Coach and develop staff; conduct performance reviews.
• Manage staff scheduling, rotations, overtime, and back-up planning.
• Prepare daily/weekly/monthly reports and ensure regulatory compliance.

Skills

Team leadership

Staff scheduling

Performance reviews

Internal controls

Microsoft Office

Conflict resolution

Communication

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

Sabre

QIK

Internal Controls Manual (ICM)

Microsoft Office Suite

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Senior General Manager in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the station in accordance with established policies and procedures. This includes providing career development to the team, correcting non-compliance behavior, staff scheduling, and conducting team member performance reviews. The successful candidate will have prior experience with internal controls processes for accountable items, familiarity with Microsoft Office Suite, and proven success as a team leader. This position will report to the Regional Manager, Ground Handling.Essential Duties:Oversee station labor relations, operations efficiencies, maintenance, facilities, safety, and securityKeep company goals and customer expectations in mind when overseeing daily operationsCoach and provide career development to the staffCorrect non-compliant behavior and impose disciplinary action as requiredUnderstand the corporate culture, policies, and goals, and take measures to implement these into daily work routinesManage a staff with varied duties to include Shift Managers, Supervisors, and AgentsAdministrative duties, including daily/weekly/monthly reportsOversee staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employeesConduct employee performance reviewsJob Qualifications and Competencies:Proven success as a Team Leader with ability to preplan manpower and equipmentAbility to work independently, set and meet own deadlinesAbility to work well with all levels of management and support staffAbility to defuse conflicts among team membersFamiliarity with Microsoft Office SuitePrior experience with internal controls processes for accountable itemsPreferred Qualifications:Two (2) years of supervisory experience in both Operations and Customer CareWorking knowledge of Airport Operations Area environmentExtensive knowledge of QIK, Sabre, and Internal Controls Manual (ICM)Bachelor’s Degree in Aviation, Business, or related fieldWork Environment:Standard office environment, use of telephones, computers, and other office equipmentAirport ramp environment, subject to varied weather conditions and elevated noise levelsAll shifts including weekends, nights, holidays and/or irregular shiftsSome travel may be requiredPhysical Requirements:Occasional lifting up to 25 poundsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.Starting Rate:$75,000.00/Annual Salary - 92,000.00/Annual Salary (Based on locale and experience)All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.Job Application Deadline:September 22, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.