Senior General Manager

Victra - Verizon Authorized Retailer; Charlotte (NC); On-site; USD 49,594,000 - 66,125,000; Full time

Benefits offered by this job

Paid Training

Health, Dental, and Vision Insurance

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% off Verizon Service

Referral Bonus

Frequent Contests

Career Advancement Opportunities

Comprehensive benefits list viewable

Job summary

Victra - Verizon Authorized Retailer in Charlotte, NC seeks a Senior General Manager to shape the guest experience, coach the team, and drive sales while maintaining store operations excellence. You will mentor your Assistant General Manager, lead day-to-day store activities, and participate in leadership trainings and weekly calls.

This hourly role emphasizes accountability and high-performance leadership.

Qualifications

• 1-3 years of experience in a retail sales environment, with some leadership or supervisory experience preferred.
• Proven track record of achieving team and individual sales goals.
• Ability to balance multiple priorities in a fast-paced environment.
• Experience setting goals, evaluating performance, and developing a high-performing team.

Responsibilities

• Support, coach, and mentor sales associates to achieve store goals.
• Teach and model the sales process with Every Guest, Every Time.
• Assist in attracting and retaining top caliber employees.
• Act as a brand advocate for Victra.
• Provide ongoing sales training and support to help the team exceed sales, retention, quality, and service objectives.
• Engage in sales strategy development to showcase products and services throughout the store.
• Ensure employees meet monthly success measurements and complete assigned training on time.
• Help implement sales tools and initiatives.
• Maintain store performance by supporting inventory compliance.
• Create and implement innovative ways to drive traffic to the store and capitalize on the existing customer base.
• Take ownership for store and employee success, including work-related needs.
• Support proper staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
• Assist with guest escalations and resolve issues in a timely manner.
• Communicate company objectives and priorities to team members.
• Stay up to date with sales promotions and ensure guests receive complete solutions for their needs.
• Participate in special projects and pilots as assigned.
• Attend required manager trainings, roundtables, and group sessions.

Skills

Retail leadership

Team coaching

Sales target achievement

Customer service

Staff development

Education

High school diploma or GED

Job description

Victra is the largest Verizon Authorized Retailer in the United States. As a Senior General Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our Senior General Managers exceed sales targets while maintaining operational excellence. With our paid training, we give you the tools to embrace and take ownership of your store. You will develop your Assistant General Manager and help them learn what it means to lead at Victra. Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you.

Our belief: #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision by directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee, and acting as a mentor for your Assistant General Manager. You will also complete training courses and attend weekly sales leadership calls. You will drive our business forward by always motivating your team to do their best in every guest interaction. This is an hourly role.

• Support, coach, and mentor sales associates to achieve store goals.
• Teach and model the sales process with Every Guest, Every Time.
• Assist in attracting and retaining top caliber employees.
• Act as a brand advocate for Victra.
• Provide ongoing sales training and support to help the team exceed sales, retention, quality, and service objectives.
• Engage in sales strategy development to showcase products and services throughout the store.
• Ensure employees meet monthly success measurements and complete assigned training on time.
• Help implement sales tools and initiatives.
• Maintain store performance by supporting inventory compliance.
• Create and implement innovative ways to drive traffic to the store and capitalize on the existing customer base.
• Take ownership for store and employee success, including work-related needs.
• Support proper staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
• Assist with guest escalations and resolve issues in a timely manner.
• Communicate company objectives and priorities to team members.
• Stay up to date with sales promotions and ensure guests receive complete solutions for their needs.
• Participate in special projects and pilots as assigned.
• Attend required manager trainings, roundtables, and group sessions.

What We Offer

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here. All benefits are subject to the terms and conditions of the plan document or insurance policy.

Compensation

Pay will include a base rate of $$18.00 /hour with uncapped earning potential through commission

What We Are Looking For

• 1-3 years of experience in a retail sales environment, with some leadership or supervisory experience preferred.
• Proven track record of achieving team and individual sales goals.
• Ability to balance multiple priorities in a fast-paced environment.
• Experience setting goals, evaluating performance, and developing a high-performing team.
• Basic interview skills and staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays, and during peak periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Training Requirements

• Attend and successfully complete required training programs (may include overnight travel at company expense).
• Complete ongoing online and computer-based training throughout employment.

After You Apply

• You may be required to take an assessment (about 20 minutes).
• If selected, a recruiter will reach out to discuss the role and answer your questions.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our qualified candidates’ and employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran or military status, or any other status or characteristic protected by federal, state, or local law. Different makes us better.