Senior General Liability Claims Adjuster- BI

Gallagher; Mechanicsburg (Cumberland County); On-site; USD 55,000 - 75,000; Full time

Job summary

Gallagher Bassett is seeking a Claims Adjuster to analyze and resolve complex General Liability claims in collaboration with clients and internal teams. The role emphasizes empathy, accuracy, and timely communication throughout the claims process.

The ideal candidate brings 5+ years of claims experience, active licenses where required, and a solid understanding of industry standards to ensure compliant, effective resolutions for our clients.

Qualifications

• High School Diploma.
• Minimum of 5 years related claims experience.
• Licensed in all states where claims are handled.
• Knowledge of industry standards and practices.
• Computer experience with claims software.

Responsibilities

• Investigate, evaluate, and resolve complex General Liability claims with moderate supervision.
• Work with clients to deliver innovative solutions and enhance the claims management process.
• Think critically, solve problems, plan, and prioritize tasks to serve clients and claimants.

Skills

Claims experience

Licenses TX/FL/NY

Customer service

Education

High School Diploma

Bachelor's Degree

Tools

Claims software

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

How you'll make an impact

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

Ideal candidates for this position will have:

• Claims Background: Commercial General Liability Bodily Injury and Litigation Management
• Jurisdictional Experience: Any
• Active Adjusters' licenses: TX, FL, NY preferred

As a key member of our experienced Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex General Liability claims with moderate supervision, engaging your analytical skills to make decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants

Required Qualifications:

• High School Diploma.
• Minimum of 5 years related claims experience.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Desired Qualifications:

• Bachelor's Degree
• Bodily Injury Claims
• Litigation Management
• Contractual Indemnification, Risk Transfer, Tenders

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)