Senior Claims Adjuster-Auto BI

Arthur J. Gallagher Co.; Mechanicsburg (Cumberland County); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people‑first culture

Global reach with local impact

Job summary

Gallagher is seeking a Claims Adjuster to handle Auto Liability and Complex Bodily Injury claims and manage litigation matters nationwide. The role offers remote work eligibility and requires active licensing in target states.

Ideal candidates will have a strong claims background, exposure to complex bodily injury, and a track record of providing empathetic customer service while upholding policy requirements and ethics.

Qualifications

• Experience handling Auto Liability and Property Damage claims.
• Experience managing complex bodily injury and litigation matters.
• Licensing in required jurisdictions; active licenses preferred.
• Knowledge of industry standards and claims software.

Responsibilities

• Investigate, evaluate, and resolve Auto Liability claims with significant file loads.
• Collaborate with clients to deliver innovative claims solutions and improve processes.
• Maintain timely documentation and communication throughout the claims process.

Skills

Auto liability claims

Complex bodily injury

Litigation management

Nationwide jurisdiction experience

Education

High School Diploma

Bachelor's Degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics: Auto Liability and Complex Bodily Injury Claims and Litigation Management

- Jurisdictions: Nationwide

- Licenses: TX, FL, GA, NY

- Location: This role is eligible for fully remote work.

How you'll make an impact

• Apply claims management experience to execute decision‑making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

Ideal candidates for this position will have:

• Claims Background: Auto Liability Property Damage Claims, Complex Bodily Injury experience, and Litigation Management
• Jurisdictional Experience: Nationwide
• Active Adjusters' licenses: TX, FL, GA

As a key member of our Claims Adjuster team, you will:

• Investigate, evaluate, and resolve Auto Liability claims (160 claims files), applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize activities to optimally serve clients

REQUIRED QUALIFICATIONS:

• High School Diploma.
• Minimum of 6 years related claims experience and must be actively managing litigation. Must have litigation experience and recent BI experience to be considered.
• Appropriate licensing and/or certification in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

DESIRED:

• Bachelor's Degree.

#LI-NZ1

#Remote

#Liability

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people‑first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)