Senior GenAI & Reliability Engineer - Retail Ops

Apple Inc.; Austin (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

Apple Inc. seeks a Senior Operations Engineer for its Retail Store Operations & Support team in Austin, Texas. This hands-on role involves supporting both online and physical store operations, utilizing cutting-edge technology and engineering solutions.

The ideal candidate has a Bachelor's degree in Computer Science or a related field, with at least 5 years in a high-volume production environment. Strong skills in incident management and automation are vital for this role.

Qualifications

• 5+ years of experience in high-volume production environments.
• Hands-on experience with incident management platforms.
• Experience with Splunk for real-time data analysis.

Responsibilities

• Build and extend GenAI agents for incident detection and resolution.
• Lead root cause analysis with engineering and leadership teams.
• Contribute to documentation for automation and process improvements.

Skills

Incident management

Root cause analysis

Problem-solving

Automation

Scripting (Python preferred)

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Jira

Splunk

Job description

Apple Inc. seeks a Senior Operations Engineer for its Retail Store Operations & Support team in Austin, Texas. This hands-on role involves supporting both online and physical store operations, utilizing cutting-edge technology and engineering solutions.

The ideal candidate has a Bachelor's degree in Computer Science or a related field, with at least 5 years in a high-volume production environment. Strong skills in incident management and automation are vital for this role.