Senior GECX & Conversational AI Architect

Info Way Solutions

Charlotte (NC)

On-site

USD 180,000 - 240,000

Full time

2 days ago

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Job summary

Info Way Solutions seeks a senior, hands-on GECX Architect to design and implement secure, scalable customer experience solutions on Google Gemini Enterprise for Customer Experience. The role combines architecture design with deep experience in Google Cloud, CCaaS, and Conversational AI to deliver production-ready accelerators and integrations.

You will guide teams, review designs, and troubleshoot complex system integrations, ensuring solutions reach production with robust security and

Qualifications

12+ years of solution architecture and engineering experience in enterprise contact centers or AI/ML delivery.
Hands-on expertise with GECX/Customer Engagement Suite, Google CCAI, CX Agent Studio, Dialogflow CX, Vertex AI, Gemini, and GCP.
Experience building agentic voice/chat solutions using LLMs, orchestration, tool calls, grounding, guardrails, and enterprise integrations.
Strong knowledge of contact center tech: IVR, CTI, routing, SIP, CRM integrations.

Responsibilities

Architect end-to-end GECX solutions across voice, chat, web, mobile, and assisted-service journeys.
Translate contact center needs into architectures, designs, and delivery plans.
Lead hands-on coding, PoCs, CI/CD, deployment, and production stabilization.