Senior Full Stack Java Engineer - Workforce Management (WFM)

Miratech; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Relentless Performance culture

Competitive pay & benefits

Remote work flexibility

Growth opportunities & certifications

Global impact projects

Inclusive, multicultural environment

Sustainability values

Job summary

Miratech seeks a Senior Full Stack Engineer to join the Workforce Management product stream, building enterprise-scale solutions for forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact centers.

You will use Java and Spring Boot for scalable services, React with TypeScript for workforce applications, and Node.js for integrations or supporting components. Prior CX/WFM experience is a strong advantage.

Qualifications

• 8+ years of full-stack software development experience.
• Strong hands-on Java, Spring Boot, REST, and microservices experience.
• Strong React or TypeScript skills.
• Experience with Node.js, PostgreSQL, APIs, and event-driven architecture.
• Understanding of WFM concepts such as forecasting, staffing, scheduling, adherence, shrinkage, occupancy, and service levels.
• Experience with complex business rules, optimization, or scheduling algorithms.
• Cloud/container experience; AWS and Amazon Connect are a plus.
• Strong communication skills and experience working with technical and business stakeholders.

Responsibilities

• Develop scalable backend services using Java, Spring Boot, and microservices.
• Build responsive workforce applications with React/Angular, TypeScript, and Node.js.
• Design and maintain REST APIs, OpenAPI/Swagger contracts, and event-driven services.
• Integrate WFM solutions with CX platforms, ACD/routing, HR, payroll, and enterprise systems.
• Work with PostgreSQL/SQL and complex workforce data and business rules.
• Contribute to AWS/cloud, Docker, CI/CD, Jenkins, testing, and production support.
• Collaborate with Product, QA, DevOps, UX, and business stakeholders.

Skills

Java

Spring Boot

REST

Microservices

React/TypeScript

Node.js

PostgreSQL

Event-driven architecture

AWS

Communication

Tools

OpenAPI/Swagger

Docker

CI/CD

Jenkins

AWS

Job description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities

• Develop scalable backend services using Java, Spring Boot, and microservices.
• Build responsive workforce applications with React/Angular, TypeScript, and Node.js.
• Design and maintain REST APIs, OpenAPI/Swagger contracts, and event-driven services.
• Integrate WFM solutions with CX platforms, ACD/routing, HR, payroll, and enterprise systems.
• Work with PostgreSQL/SQL and complex workforce data and business rules.
• Contribute to AWS/cloud, Docker, CI/CD, Jenkins, testing, and production support.
• Collaborate with Product, QA, DevOps, UX, and business stakeholders.

Requirements

• 8+ years of full-stack software development experience.
• Strong hands-on Java, Spring Boot, REST, and microservices experience.
• Strong React or TypeScript skills.
• Experience with Node.js, PostgreSQL, APIs, and event-driven architecture.
• Understanding of WFM concepts such as forecasting, staffing, scheduling, adherence, shrinkage, occupancy, and service levels.
• Experience with complex business rules, optimization, or scheduling algorithms.
• Cloud/container experience; AWS and Amazon Connect are a plus.
• Strong communication skills and experience working with technical and business stakeholders.

Additional Information

We offer

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.