Senior Fulfillment Specialist - Global Payment Operations

Bank of America; Scranton (Lackawanna County); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking firm committed to enhancing financial lives through meaningful connections. This role offers the opportunity to work closely with Treasury clients, ensuring smooth implementation of cash management and banking products. You will be the first point of contact, managing requests and collaborating with internal partners to resolve issues. The company fosters an inclusive workplace, prioritizing employee wellness and development. If you're passionate about client service and eager to grow your career in a dynamic environment, this position is perfect for you.

Qualifications

• Minimum of 6 months experience with Wires and/or banking knowledge.
• Excellent verbal and written communications skills required.
• Ability to adapt to change and manage multiple assignments.

Responsibilities

• Handles end-to-end processing for moderately complex implementations.
• Responds to implementation requests via email and phone.
• Conducts research using various bank systems to resolve client inquiries.

Skills

Attention to Detail

Customer and Client Focus

Oral Communications

Account Management

Adaptability

Analytical Thinking

Critical Thinking

Active Listening

Collaboration

Problem Solving

Stakeholder Management

Written Communications

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

MS Office Suite

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

Job Description:
This job is responsible for being the first point of contact for Treasury clients submitting implementation of treasury, cash management, card, merchant and depository product requests via email channel, and phone. Key responsibilities include handling end-to-end processing for moderately complex implementations and ensuring engagement of internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) as appropriate. Job expectations include working directly with the client to resolve implementation issues.

Responsibilities:

• Implements standard and common Treasury product packages for clients
• Monitors progress of implementation and end to end resolution as applicable
• Responds to implementation requests received by email and phone, and questions from internal partners or clients
• Conducts research using various bank systems to enable response to client questions and inquiries
• Responsible for creation and maintenance of accounts for Financial Institute Accounts on the Whole Banking System (WBS)
• Maintain the Database on our Wire Transfer System by keeping the Fed Broadcast, Swift Broadcast, Correspondent Bank Updates up to date
• Setup for Domestic accounts, New Accounts or Maintenance such as Debit Authorization, Repetitive, Standing Orders
• Research and resolution for various issues identified within the business unit

Required Qualifications:

• Minimum of 6 months of experience with Wires and/or banking knowledge
• Excellent verbal and written communications skills
• Excellent time management and prioritizations skills, with ability to meet tight deadlines while ensuring data accuracy and integrity
• Documented experience performing in a process-oriented production environment that changes periodically
• Must be comfortable with navigating multiple systems simultaneously
• Proficient with MS Office Suite (Excel/Word/Outlook/Access)
• Work in a team environment and execute with minimal supervision
• Organize work, prioritize tasks and handle multiple assignments simultaneously
• Ability to adapt to change
• Overtime as requiredto support business needs

Desired Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Account Management
• Adaptability
• Analytical Thinking
• Critical Thinking
• Active Listening
• Collaboration
• Problem Solving
• Stakeholder Management
• Written Communications

Shift:

1st shift (United States of America)

Hours Per Week:

40