Senior Frontend Software Engineer - AI Assistance

Canva; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company is seeking a talented individual to join their AI Help Platform team. This role involves developing scalable AI solutions and enhancing user support through innovative features. Ideal candidates will have experience with frontend technologies and a passion for AI-driven solutions. The team values collaboration and continuous learning, aiming to empower users with intelligent support that feels intuitive and effective.

Benefits

Equity packages

Inclusive parental leave policy

Annual Vibe & Thrive allowance

Flexible leave options

Qualifications

• Experience with frontend tools like JavaScript, HTML, CSS, React, TypeScript.
• Interest in GenAI, LLMs, and AI-driven customer support solutions.

Responsibilities

• Contributing to the design and development of the user support GenAI platform.
• Building key user-facing features for 'Ask Canva', the AI-powered support chatbot.

Skills

JavaScript

HTML

CSS

React

TypeScript

MobX

Problem Solving

Collaboration

AI

ML

Job description

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time-consuming, and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have campuses in Melbourne and co-working spaces in Brisbane, Perth, and Adelaide. But you have the freedom to choose where and how you work—we trust our Canvanauts to find the balance that helps them and their team achieve their goals.

What you'd be doing in this role

As Canva scales, change remains a core part of our DNA. We see this as part of the fun. This description gives a snapshot of what you'll be working on initially, but it may evolve over time.

Currently, this role focuses on:

• Contributing to the design and development of our user support GenAI platform.
• Developing scalable AI solutions to enable other teams within Canva.
• Building key user-facing features for "Ask Canva," our AI-powered support chatbot.
• Driving incremental improvements to our AI platform and backend integrations.
• Collaborating closely with ML Engineers to introduce advanced AI capabilities.
• Integrating AI systems deeply within Canva's ecosystem to better support users.
• Identifying and presenting AI opportunities for the team to explore and implement.

You're probably a match if you have:

• Experience with tools in our frontend stack—JavaScript, HTML, CSS, React, TypeScript, MobX, etc.
• An interest in GenAI, LLMs, and AI-driven customer support solutions.
• Pragmatic problem-solving skills and a passion for collaborative development.
• The ability to work effectively in cross-functional teams, especially with ML Engineers.
• A passion for solving complex problems and leveraging AI to improve user experiences.
• A mindset geared towards continuous learning, especially in AI and ML technologies.

About the Team

The AI Help Platform team develops AI platforms and products to deliver exceptional user support. We aim to proactively resolve issues while ensuring smooth handovers to human agents when necessary. We are a diverse, close-knit team passionate about solving complex problems with AI, always prioritizing the user experience.

Our Vision: Enable a billion people to unlock their creative potential through AI-powered help that feels as natural as having a trusted expert by your side.

Our Mission: Build intelligent, scalable AI help experiences that empower teams to resolve user problems seamlessly while continuously improving through user feedback.

What’s in it for you?

We work hard towards big goals but value balance. Here’s what we offer:

• Equity packages—sharing our success with you.
• An inclusive parental leave policy supporting all parents and carers.
• An annual Vibe & Thrive allowance to support your well-being, social connections, workspace setup, and more.
• Flexible leave options to help you recharge and support your personal causes.

Learn more at lifeatcanva.com!

Other things to know

We base hiring decisions on your experience, skills, passion, and how you can contribute to Canva and our culture. Please share your pronouns and any reasonable adjustments needed during the interview process.

We celebrate diverse skills and backgrounds. Even if your skills don’t exactly match the listed requirements, we encourage you to apply!