Senior Front of House Manager

Socket.dev; Saint Charles (MO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

401K + Company matching

20 days PTO + 4 Volunteer PTO

Employee Perks

Job summary

Chicken N Pickle seeks a Senior Restaurant Manager to lead daily floor operations and oversee multiple departments in a high-volume, fast-paced venue. You will mentor entry-level managers and hourly supervisors while maintaining top service standards and safety compliance.

You will manage cash handling, inventory processes, and staff performance, fostering a positive, inclusive work environment and ensuring smooth operations during varied shifts, including weekends and holidays.

Qualifications

• 2+ years of full-service, high-volume restaurant management experience.
• Familiarity with POS systems and basic restaurant software.

Responsibilities

• Lead daily floor operations across kitchen, bar, courts, and dining areas.
• Deliver superior service by engaging with guests and resolving issues promptly.
• Perform opening/closing duties including cash handling and security checks.
• Ensure sanitation, health, and safety compliance according to regulations.
• Coach and develop hourly team members and provide performance feedback.
• Control labor costs in real time and assist with inventory and orders.

Skills

2+ years restaurant mgmt

POS systems

Tools

Point of Sale (POS) systems

Job description

The Senior Restaurant Manager is a key operational leader responsible for the execution of daily shifts and the oversight of specific departmental functions (e.g., Bar, Service, or Pickleball). In this role, you will lead by example, maintaining high energy and high standards on the floor. You serve as a mentor to entry-level managers and hourly supervisors, ensuring that the team delivers superior service and that the facility operates safely and efficiently.

Key Responsibilities

Floor Leadership & Guest Experience:

• Embody Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity, and Quality.
• Lead daily floor operations, ensuring smooth flow between the kitchen, bar, courts, and dining areas.
• Deliver superior service by touching tables, interacting with guests, and proactively resolving issues.
• Respond efficiently to customer complaints and feedback during the shift.
• Perform in an active, fast-paced, indoor and outdoor venue, during inclement weather, holidays, weekends, and nights.

Operational & Safety Compliance:

• Ensure daily compliance with all sanitation, health department, and safety regulations.
• Enforce all local and federal alcohol laws and guidelines without exception.
• Conduct opening and closing duties, including cash handling, facility walkthroughs, and security checks.
• Oversee the cleanliness and organization of the facility during shifts.

Team Management & Training:

• Train and coach hourly team members (servers, bartenders, hosts, support) on proper service practices.
• Support the AGM/GM in appraising staff performance and providing feedback to improve productivity.
• Promote continuous skill development for the team through coaching and participation in training programs.
• Foster a positive work environment that supports diversity, equality, and inclusion.

Administrative & Financial Support:

• Assist in controlling operational costs by monitoring labor in real-time and identifying measures to cut waste.
• Support inventory counts and ordering processes for assigned departments.
• Recommend ways to reach a broader audience through community engagement and Happy Hour promotion.

Qualifications

• Experience: 2+ years of full-service, high-volume restaurant management experience.
• Operational Skills: Proven track record of running successful, high-volume shifts.

• Technical Skills: Familiarity with Point of Sale (POS) systems and basic restaurant software.
• Soft Skills: Strong motivational and people skills; ability to remain calm under pressure.

Benefits:

• Medical, Dental, Vision Insurance
• Life Insurance
• 401K + Company matching program
• 20 days of PTO each year
• 4 Volunteer PTO days each year
• Employee Perks