Senior Front Desk Associate- Urology

Trinity Health Mid-Atlantic; McKownville (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Trinity Health Mid-Atlantic in Albany, NY seeks a Senior Registration Associate for full-time day shift to support front desk operations in a medical practice. You will manage scheduling, registration, check-in, and check-out while ensuring accurate charge entry and timely documentation.

Ideal candidates will have strong leadership and a proven track record in customer service within a medical office, with proficiency in Microsoft Office and ability to handle multiple priorities in a

Qualifications

• Strong leadership skills and ability to mentor colleagues.
• Demonstrated proficiency with Microsoft Office and patient data systems.
• Experience delivering excellent customer service and handling multiple priorities.

Responsibilities

• Perform front-end registration and scheduling to support revenue cycle metrics.
• Check-in and check-out of patients; collect co-pays when applicable.
• Enter charges and manage end-of-day processes and documentation.
• Navigate patient communications and coordinate with clinical staff to ensure access.

Skills

Leadership

Customer Service

Microsoft Office

Multi-priority Handling

Education

High School Diploma/Equivalent

Associate’s degree preferred

Tools

None

Job description

Employment Type: Full time Shift: Day Shift Description: Senior Registration (Front Desk) Associate - Full-time - Albany, NY - FT If you are looking for an administrative position in Albany, full-time, this could be your opportunity! Here at St. Peter's Health Partner's, we care for more people in more places. This position is located at 4 Executive Park.

Position Highlights

• Quality of Life: Where career opportunities and quality of life converge
• Advancement: Strong orientation program, generous tuition allowance and career development
• Work/Life: Monday to Friday Office Hours

What you will do

The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. The Senior Registration Associate will perform all job functions in a courteous and professional manner consistent with the mission and core values of St Peter’s Health Partners Medical Associates.

• Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows.
• Scheduling and registration
• Check-in
• Check-out
• Charge entry/claims
• End of day processes
• Document processing
• Scanning
• Inbox monitoring
• Ensure distribution of work throughout the team is sufficient to meet daily schedules
• Display leadership qualities
• Manages daily staffing needs in coordination with office and float pool managers
• Serve as a mentor and role model to all colleagues
• Schedules patient appointments to maximize patient access.
• Handles all incoming calls and directs appropriately.
• Registers patient, obtains necessary consent forms and patient demographic data.
• Collects co-pay at check-in/or check-out when applicable.
• Documents monies collected and generate patient receipts.
• Acts as liaison between patients and clinical staff; monitors for delays and informs patient.
• Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
• Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.
• Obtains referrals for specialist office visits.
• Consistently and accurately passes charges in accordance with office policies and procedures.
• Understand and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record.
• Parses accurately in compliance with expected standards.
• Maintains patient confidentiality and adheres to HIPAA regulations.
• Works cooperatively with all team members to ensure quality patient care at all times.
• Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.
• Cross covers other areas needed.

What you will need

• Strong leadership skills required
• Associate’s degree preferred, High School Diploma/Equivalent Required
• Demonstrated proficiency with Microsoft Office product and other computer applications
• Demonstrated experience with delivering successful customer service
• Demonstrated experience with handling multiple priorities in a deadline driven environment.
• Managing difficult customers respectfully and without confrontation
• Previous medical office experience preferred
• Ability to lift 25 lbs.

Pay Range: $18.50 - $23.90 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.