Senior Front Desk Associate

Trinity Health Mid-Atlantic; McKownville (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

Trinity Health Mid-Atlantic is seeking a Senior Registration Associate (Medical Receptionist) in Albany, NY. This full-time day-shift role focuses on front-desk registration, scheduling, and patient check-in/check-out within a medical practice.

You will support billing processes, verify demographics, and assist patients with insurance matters. The ideal candidate demonstrates strong leadership, excellent customer service, and experience in a medical office.

Qualifications

• Associate’s degree preferred; High School Diploma/Equivalent required.
• Demonstrated proficiency with Microsoft Office and patient data entry.
• Experience in delivering customer service in a medical office setting.
• Ability to manage multiple priorities in a deadline-driven environment.

Responsibilities

• Register and check-in patients; collect co-pays when applicable.
• Schedule appointments and manage front-desk workflow for efficient revenue cycle.
• Provide courteous, professional service and relay information to clinical staff.

Skills

Leadership

Customer service

Prioritization

Medical office experience

Lifting 25 lbs

Education

Associate’s degree

High School Diploma/Equivalent

Tools

Microsoft Office

Job description

Employment Type: Full time Shift: Day Shift Description: Sr Registration Associate (Medical Receptionist) - Albany - Full Time If you are looking for an front desk registration position in Albany, full-time, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position is located at 6 Executive Park Drive, Albany, NY.

Position Highlights:

• Quality of Life: Where career opportunities and quality of life converge
• Advancement: Strong orientation program, generous tuition allowance and career development
• Work/Life: Mon-Fri

What you will do:

The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. The Senior Registration Associate will perform all job functions in a courteous and professional manner consistent with the mission and core values of St Peter’s Health Partners Medical Associates.

Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows: Scheduling and registration Check-in Check-out Charge entry/claims End of day processes General duties including but not limited to: Document processing Scanning Inbox monitoring

Responsibilities:

• Ensure distribution of work throughout the team is sufficient to meet daily schedules Display leadership qualities Manages daily staffing needs in coordination with office and float pool managers Serve as a mentor and role model to all colleagues Schedules patient appointments to maximize patient access. Handles all incoming calls and directs appropriately. Registers patient, obtains necessary consent forms and patient demographic data. Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts. Acts as liaison between patients and clinical staff; monitors for delays and informs patient. Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests. Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned. Obtains referrals for specialist office visits. Consistently and accurately passes charges in accordance with office policies and procedures.

Information Processing:

Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards. Maintains patient confidentiality and adheres to HIPAA regulations. Works cooperatively with all team members to ensure quality patient care at all times. Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others. Cross covers other areas needed

What you will need:

• Strong leadership skills required
• Associate’s degree preferred, High School Diploma/Equivalent Required
• Demonstrated proficiency with Microsoft Office product and other computer applications
• Demonstrated experience with delivering successful customer service
• Demonstrated experience with handling multiple priorities in a deadline driven environment. Managing difficult customers respectfully and without confrontation
• Previous medical office experience preferred
• Ability to lift 25 lbs.

Pay Range:$18.50 - $23.90 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.