Senior Fraud Ops Lead — Data-Driven Risk

Talanto; Northern (KY); Hybrid; USD 62,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan with company matching

Unlimited PTO

Wellness reimbursement

Commuter reimbursement

Childcare reimbursements

Job summary

Talanto is seeking a Senior Fraud Operations Specialist to lead complex investigations and protect customer services. Reporting to the Fraud Operations Manager, you will analyze data with Looker, Datadog, SQL, HEX, review KYC/KYB, and collaborate with cross-functional teams to mitigate risk.

The role demands proactive, data-driven decisions, strong written and verbal communication, and a customer-first mindset in a fast-moving tech environment.

Qualifications

• 5+ years of experience in Fraud Prevention, Risk Management, or Trust & Safety at a technology company
• Proficiency in data analytics tools (Looker, Datadog, SQL or equivalent). You are comfortable extracting data for your ad-hoc analyses independently
• Solid judgment when handling complex, high-impact fraud cases. Able to make well-supported, data‑driven decisions under ambiguity
• Hands‑on experience reviewing KYC and KYB documentation as part of fraud or risk assessment processes
• Experience with ATO detection and response, including containment workflows and post‑incident monitoring
• Experience with fraud detection tools, case management platforms (e.g. Zendesk), and industry best practices
• Exceptional written and oral communication skills. Able to convey complex fraud scenarios to varied audiences in plain language, with clear and actionable conclusions
• Highly proactive, organized, and accountable. Capable of ruthless prioritization across concurrent cases and comfortable escalating blockers without being prompted
• Customer‑first mindset with a track record of strong internal and external stakeholder management
• Nice to have: experience in the TelCo sector, familiarity with telecom fraud vectors (e.g. toll fraud, phishing, callback scams) is a strong plus

Responsibilities

• Diligently investigate and resolve complex, high-impact fraud cases originating from internal teams (Engineering, Sales, Success, Billing Support, Number Operations) and carrier partners, applying strong analytical judgment and clear documentation
• Handle complex escalations and take difficult final decisions with direct business impact, ensuring every decision is thoroughly documented and backed by data
• Conduct advanced data analysis using tools such as Looker, Datadog, SQL, HEX and similar platforms to identify emerging fraud patterns, quantify risk and support data-driven decisions
• Review and assess KYC (Know Your Customer) and KYB (Know Your Business) documentation to evaluate customer risk profiles and flag suspicious onboarding activity
• Partner with customer account owners and cross-functional stakeholders to communicate fraud findings clearly and support resolution
• Assist the Fraud Operations Manager in identifying process improvement opportunities and contribute to the refinement of fraud detection and prevention practices
• Accurately document fraud attempts, trends and loss events to support reporting and continuous improvement efforts

Skills

Looker

Datadog

SQL

KYC/KYB

ATO detection

Fraud tools

Zendesk

Communication

Data extraction

Tools

Looker

Datadog

SQL

HEX

Zendesk

Job description

Talanto is seeking a Senior Fraud Operations Specialist to lead complex investigations and protect customer services. Reporting to the Fraud Operations Manager, you will analyze data with Looker, Datadog, SQL, HEX, review KYC/KYB, and collaborate with cross-functional teams to mitigate risk.

The role demands proactive, data-driven decisions, strong written and verbal communication, and a customer-first mindset in a fast-moving tech environment.