Senior Fraud Investigator — Operations

Credit One Bank; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Credit One Bank in Las Vegas seeks a Fraud Investigator III to resolve critical issues from multiple sources, leveraging knowledge of account maintenance systems and external fraud platforms.

You will review cases, report fraudulent activity, and communicate with internal teams and external contacts to support prevention and recovery. This role requires customer service experience, strong communication, and the ability to work under policy guidance while suggesting improvements.

Qualifications

• 2+ years of customer service experience.
• Excellent verbal and written communication and organizational skills.
• Problem resolution and investigative abilities with attention to detail.

Responsibilities

• Investigate and evaluate identified unusual activity.
• Review cases to identify, mitigate, and report fraudulent activity.
• Follow policies and use sound judgment in responses.
• Communicate with internal teams and external banking contacts for guidance.
• Participate in discussions to review trends and improvements.
• Maintain comprehensive case files and ensure policy adherence.
• Suggest process improvements to reduce fraud and prepare reports.

Skills

Customer Service

Communication

Problem Solving

Time Management

Microsoft Office

Tools

Fraud Platforms

Account Maintenance Systems

Microsoft Office

Job description

Credit One Bank in Las Vegas seeks a Fraud Investigator III to resolve critical issues from multiple sources, leveraging knowledge of account maintenance systems and external fraud platforms.

You will review cases, report fraudulent activity, and communicate with internal teams and external contacts to support prevention and recovery. This role requires customer service experience, strong communication, and the ability to work under policy guidance while suggesting improvements.