Senior Franchise Compliance Auditor

SERVPRO of Manchester/Mansfield; Gallatin (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Excellent health benefits

401(k) with company match

Generous paid time-off and holidays

Paid parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Job summary

SERVPRO Industries, LLC is seeking a Senior Franchise Compliance Auditor to train audit staff, oversee complex royalty audits, and support policy development. The role focuses on franchisee interactions, risk assessments, and process improvements across multi-unit franchises.

The candidate will mentor auditors, manage audit planning, and collaborate with franchisees and intercompany teams to ensure compliance and continuous improvement.

Qualifications

• Minimum four years of auditing experience (royalty or compliance auditing preferred).

Responsibilities

• Train, mentor, and oversee Franchise Auditors and Interns to meet standards.

Skills

Auditing

Leadership

Communication

Relationship building

Education

Bachelor’s degree in accounting/finance

CPA or CIA is a plus

Tools

QuickBooks

Excel

Job description

Headquarters Careers at Servpro Industries, LLC.

Current job opportunities are posted here as they become available.

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Senior Franchise Compliance Auditor provides training, guidance, and support to Franchise Audit staff. Serving as a subject matter expert on SERVPRO royalty processes and policies, this role conducts complex royalty audits and contributes to the development of training, communications, and departmental documentation. The position also supports audit planning, departmental initiatives, and continuous process improvement.

You will

• Train, mentor, and provide ongoing oversight to Franchise Auditors and Interns, ensuring audit work meets departmental standards and support their continued professional development.
• Support issue resolution throughout the audit process, including communicating with franchisees and escalation when necessary.
• Identify trends in audit findings and recommend training or process improvements.
• Serve as a subject matter expert regarding SERVPRO royalty processes and assist with related training and communications for SERVPRO franchisees.
• Conduct complex royalty audits, including audits of multi-unit and multi-market SERVPRO franchisees.
• Contribute to the development and continuous improvement of departmental policies, process documents, and templates.
• Support royalty risk assessments, audit planning, and execution of rotational audit plan.
• Assist the Franchise Audit Manager with departmental initiatives and special projects, as needed.

You have

• Minimum four years of auditing experience (royalty or other compliance auditing experience preferred).
• Proficiency in QuickBooks or comparable accounting software.
• Intermediate proficiency in Excel functions.
• Strong attention to detail, communication skills, and dependable work habits
• Demonstrated leadership and mentoring ability.
• Ability to establish and maintain strong relationships across departments and with franchisees.
• Ability to understand and interpret legal documents such as franchise license agreements.
• Strong project management and time management skills.
• Ability to collaborate directly with SERVPRO franchisees, intercompany departments, and franchise audit team.

Education

• Bachelor’s degree in accounting, finance, or related field; CPA, CIA is a plus.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.