Senior Forward Deployed Engineer, ServiceNow

Urban Ridge Supplies; New York (NY); On-site; USD 156,000 - 307,000; Full time

Job summary

Deloitte is seeking a Senior ServiceNow Forward Deployed Engineer (FDE) in the United States. You will prototype and deliver GenAI-enabled solutions in client environments, mentor junior staff, and drive end-to-end engagement from discovery through delivery.

You will collaborate with client teams, architects, and engineers to balance cost, quality, and risk while ensuring production-ready code and scalable patterns. Travel may be required.

Qualifications

• Bachelor's degree (or equivalent) in Computer Science, Data Science or Engineering.
• 5+ years of software engineering/data engineering/analytics experience.
• 1+ years delivering GenAI/LLM-powered solutions in client or production environments.
• 1+ years leading project workstreams and translating business problems into AI solutions.
• 1+ years of experience building reliable, maintainable code.

Responsibilities

• Embed with clients to identify business needs and translate GenAI use cases into solutions.
• Lead sessions to shape solutions and drive client outcomes.
• Prototype and deliver GenAI-enabled solutions with industry expertise.
• Mentor newer team members and coach end users on platform capabilities.
• Develop demos/POCs and contribute to proposals and orals.

Skills

GenAI/LLM-powered solutions

Client engagement

Project leadership

Production-grade code

Travel readiness

Integrator with client teams

Architecture & design reviews

DAta governance awareness

Education

Bachelor's degree in Computer Science/Data Science/Engineering

Tools

ServiceNow CAD

Now Assist

Claude Code

ServiceNow SDK

Moveworks

Claude

Job description

At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with pod-based delivery and vertical expertise. If you thrive at the intersection of product, engineering, problem-solving, and client impact, this role puts you at the forefront of AI transformations.

Recruiting for this role ends on 10/30/2026.

Work you'll do

As a Senior ServiceNow FDE, you will work side by side with senior functional and technical client team members to rapidly prototype and deliver high-impact GenAI-enabled solutions. This requires a highly motivated practitioner who moves with speed and precision, building working software, engaging confidently with senior stakeholders and engineers to bring measurable business impact from day one.

Additional responsibilities include:

Client Engagement

• Embed with clients to identify business needs and translate high-value GenAI use cases into solutions.
• Partner with leaders, product owners, architects, and engineers to align priorities and delivery.
• Lead working sessions to shape solutions and drive client outcomes.
• Prototype and deliver working AI solutions using industry expertise and emerging capabilities.
• Contribute independently within an FDE pod while mentoring newer team members.
• Coach client teams and end users on platform capabilities and AI enablement, while building trusted relationships, managing expectations, and supporting long-term engagement success.
• Drive end-to-end sales and delivery support by developing demos/POCs, contributing to proposals and orals, articulating business value, and documenting solutions for smooth client handoff and knowledge transfer.
• Strengthen team and organisational impact by mentoring other FDEs through design/code reviews and feedback, while contributing reusable components to intellectual capital.

Solution Engineering

• Build AI-enabled solutions, agentic platforms, and workflows across enterprise AI platforms.
• Develop scalable AI engineering patterns, tool-use approaches, and human-in-the-loop controls.
• Apply architecture decisions that balance quality, safety, latency, cost, and model risk.
• Deliver production-quality code using strong practices in testing, CI/CD, logging, versioning, and documentation.
• Design extensible functionality, support sprint sizing, and align solutions with senior team members.
• Contribute reusable assets including code, prompt libraries, runbooks, and reference implementations.

The team

Our ServiceNow practice develops strategies and implements systems that help organisations build business value and improve performance. Drawing on deep experience solving complex IT and non-IT challenges globally, we guide clients through everything from system replacement to full Enterprise transformation. We partner with COOs, CHROs, CFOs/CPOs, CISOs, CIOs/CTOs, technology executives, and service owners across HR, IT, Customer, Field Service, and Project Portfolio Management to modernise technology delivery and operating models. By focusing on NextGen technologies and evolving service models, we help clients shift from foundational technology delivery to becoming the strategic business partner and catalyst for change that today's operational demands require.

Required qualifications

• Bachelor's degree (or equivalent) in Computer Science, Data Science or Engineering.
• 5+ years of experience in software engineering, data engineering, data science, or analytics engineering.

• 1+ years of hands-on experience building and deploying GenAI/LLM-powered solutions in client or production environments
• 1+ years of experience leading project workstreams/engagements and translating business problems into AI solutions
• 1+ years of experience building reliable, maintainable, and well-documented code

• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available
• 8+ years of technology implementation experience
• 6+ years of ServiceNow implementation experience
• 4+ years of team lead experience
• Proposal/RFP/sales experience
• Experience across ServiceNow applications and modules
• Certified Application Developer (CAD)
• Experience delivering ServiceNow GenAI/agentic solutions (Now Assist, AI Agents) and familiarity with AI governance tooling such as ServiceNow AI Control Tower; exposure to Moveworks a plus
• Proven ability to architect scalable, best-practice ServiceNow solutions across Flow Designer, Integration Hub, Service Portal, App Engine, and the Now Platform APIs. ServiceNow SDK experience with Claude and/or GitHub is a plus
• Working knowledge of the ServiceNow roadmap and release cycles, with the ability to advise clients on upgrade paths and new capability adoption
• Demonstrated use of Claude Code to accelerate delivery, including agentic multi-file workstreams, CLAUDE.md project memory, MCP server integrations, and parallel subagents for concurrent work such as feature development, test generation, and security review
• Experience configuring Claude Code hooks to enforce pre- and post-tool quality, compliance, and security guardrails
• Experience upskilling engineering teams on agentic coding practices, including context management, CLAUDE.md authoring, prompt engineering, subagent orchestration, and MCP integration

Preferred qualifications

• Experience with cloud environments (AWS, Azure, and/or Google Cloud) and common platform services (storage, compute, IAM, networking)
• Demonstrated ability to work directly alongside client technical teams and program stakeholders in fast-paced, ambiguous delivery environments

• Data engineering experience with Spark, Airflow/dbt, streaming, data modelling or ML/data science background feature engineering, experimentation or model evaluation
• Experience with MLOps/LLMOps practices: evaluation frameworks, model monitoring, and prompt management
• Experience integrating LLM solutions with enterprise systems via APIs, microservices, or event-driven architectures
• Experience operating within hybrid onshore/offshore teams
• Familiarity with security, privacy, and compliance considerations

• ServiceNow certification in one or more areas
• An advanced degree in the area of specialisation
• Module experience across CSM, Creator Workflow, ITxM, HRSD, IRM/GRC, and Source-to-Pay (S2P)
• Experience with GBS on Now, Now Assist, and Creator Workflow

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organisational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $ 155,600- $306,800 .

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organisational performance.