Senior Forward Deployed Engineer

Remote; États-Unis; À distance; USD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

work from anywhere

flexible paid time off

flexible working hours (async)

16 weeks paid parental leave

co-working budget & IT equipment

mental health support services

stock options

home office budget & IT equipment

Résumé du poste

Remote is seeking a technically savvy professional to design and ship AI-enabled solutions that integrate with customer systems on our remote-first platform. You will own end-to-end deployments, ensure reliability, and collaborate across Product, Engineering, and customer teams.

You’ll work with data, evaluate AI behavior, and iterate quickly based on evidence, while maintaining strong communication with stakeholders and customers.

Qualifications

• Experience shipping production software (backend and/or full-stack) in production.
• Strong integration and systems thinking: APIs, event-driven systems, data modeling, idempotency, and failure modes.
• Applied AI/LLM experience beyond prototypes: prompt design, RAG, evaluation, latency/cost trade-offs, reliability practices.
• Ability to operate in ambiguity and ship solutions with minimal hand-holding.
• Clear, structured written communication to explain trade-offs to both technical and non-technical stakeholders.

Responsabilités

• Partner with customers to understand operational challenges and define the definition of done.
• Translate problems into clear technical designs and implementation plans (architecture, data flows, security).
• Build AI-enabled solutions integrating with customer systems and Remote’s platform.
• Own deployments including reliability, performance, and observability; incident response.
• Develop evaluation measures for AI behavior: metrics, datasets, regression suites, guardrails.
• Work with real data to validate outputs and quantify impact.
• Collaborate with Product and Engineering to ship high-quality solutions and reusable components.
• Create playbooks, reference architectures, templates, and internal tooling.
• Be the voice of the field and feed customer needs into product strategy.

Connaissances

Production software

APIs & webhooks

Applied AI/LLM

Ambiguity handling

Structured written communication

Formation

Bachelor's degree in CS or related

Outils

OAuth

Webhooks

RBAC

Description du poste

About Remote

Job Description

About Remote

Remote is building the infrastructure that makes global payroll and employment possible for everyone, everywhere. Our team is made up of people who want to own a piece of that work, not just contribute to it. That work happens across six continents, only Antarctica left to go, entirely remote. It also requires real fluency with AI in every role, not just familiarity with it.

Our standards are high, and the ownership is total. You'll have the trust and space to find your own way to the best answer, and the support to see it through, because that's how we build things that actually work at this scale. In return, your career grows faster, because at Remote, growth is tied to results. We're founded on the principle that where someone lives should never limit what they can achieve, and we operate exactly that way.

What this role can offer you

• High autonomy and direct ownership of customer outcomes — from discovery through production rollout;
• Work at the frontier of practical AI: shipping systems that are reliable, observable, secure, and measurable;
• A seat at the intersection of Product, Engineering, Sales/CS, and customer teams — with clear influence on what we build next. Exposure to a wide set of domains (HR, payroll, finance ops, IT, integrations) and complex enterprise ecosystems;
• A remote-first environment with strong documentation culture and high trust.

What you bring

Must Have

• Demonstrated experience shipping production software (backend and/or full-stack) and owning it in production (on-call mindset, debugging, instrumentation);
• Strong integration and systems thinking: APIs, event-driven systems, webhooks, auth (OAuth/service accounts), data modeling, idempotency, and failure modes;
• Applied AI/LLM experience beyond prototypes: prompt+tool design, RAG and retrieval patterns, evaluation, latency/cost trade-offs, and reliability practices;
• Ability to operate in ambiguity: you can go from “problem statement” to “shipped solution” with minimal hand-holding;
• Clear, structured communication in writing; ability to explain trade-offs to technical and non-technical stakeholders.

Nice To Have

• Experience with enterprise environments (security reviews, compliance constraints, procurement, change management);
• Experience building with agent frameworks and/or workflow orchestration systems;
• Familiarity with HRIS, payroll, identity/access management, or adjacent enterprise domains;
• Experience with multi-tenant SaaS, RBAC, and data privacy by design.

Key Responsibilities

• Partner with customers to understand operational challenges, constraints, and success criteria; run structured technical discovery and define the “definition of done”;
• Translate open-ended problems into clear technical designs and implementation plans (architecture, data flows, integration surfaces, security considerations, rollout strategy);
• Build AI-enabled solutions that integrate with customer systems and Remote’s platform (e.g., data pipelines, workflow automations, tool integrations, agentic services) and perform real tasks end-to-end;
• Own deployments including reliability, performance, observability, incident response, and continuous improvement;
• Develop evaluation and measurement for AI behavior: success metrics, test harnesses, golden datasets, regression suites, and guardrails (quality, safety, privacy);
• Work with real data to validate outputs, quantify impact, and iterate quickly based on evidence;
• Collaborate cross-functionally with Product and Engineering to ship high-quality solutions and to upstream reusable components;
• Create leverage by turning one-off solutions into repeatable playbooks, reference architectures, templates, and internal tooling;
• Be the voice of the field: bring back concrete customer needs, edge cases, and constraints that should shape product strategy.

Practicals

• Team: Remote Build / Customer Engineering (or equivalent)
• Location: Remote
• Time zones: Ability to overlap with customer working hours as needed
• Travel: Whilst the majority of the work is Remote, please expect around 10% of travel for customer engagements
• Start date: As soon as possible

Application process

• 1. Recruiter screen
• 2. Hiring Manager interview
• 3. Technical challenge
• 4. Team interview
• 5. Bar Raiser interview
• 6. Executive interview
• 7. Offer + Prior employment verification check

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• budget towards co-working spaces, learning and wellness (including gym memberships)
• mental health support services
• stock options
• home office budget & IT equipment

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.