Senior Forecasting & Workforce Optimization Analyst

2599 Barclays Services LLC; Wilmington (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

Barclays Services LLC in Wilmington, DE is seeking a Workforce Management Senior Forecasting Analyst to optimise staffing, forecasts, and scheduling through data analysis. The role requires collaboration across bank teams to align governance and improve workforce processes.

Responsibilities include developing strategies, managing staff schedules, and preparing readiness plans to balance customer experience with efficiency and cost across lines of business.

Qualifications

• Experience using data analysis and problem-solving to support business decision-making and forecasting.
• Experience working with large datasets; coding knowledge such as Python or similar tools; proficiency in MS Office.
• Ability to manage stakeholder relationships and communicate insights across business functions.
• Knowledge of Workforce Management forecasting and analytics in operational environments; familiarity with advanced forecasting methods and time series modelling.
• Understanding of contact center data environments, including AWS or similar platforms.

Responsibilities

• Manage staffing optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process.
• Collaborate with teams across the bank to align and integrate workforce management processes and governance.
• Develop and implement workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations.
• Identify areas for improvement, provide recommendations for changes in workforce management processes, and coach colleagues in highlighted areas.
• Monitor industry trends and developments to implement best practice in workforce management services.
• Participate in projects and initiatives to improve workforce management efficiency and effectiveness.
• Develop and manage staffing schedules to optimise staffing levels to meet business needs.
• Prepare operational readiness plans to support the business in achieving desired customer outcomes.
• Forecast and analyse to support decision-making, balancing customer experience, operational efficiency, and cost outcomes across multiple lines of business.

Skills

Data analysis

Forecasting

Problem solving

Stakeholder management

Communication of insights

Time series modelling

Tools

Python

MS Office

Job description

Barclays Services LLC in Wilmington, DE is seeking a Workforce Management Senior Forecasting Analyst to optimise staffing, forecasts, and scheduling through data analysis. The role requires collaboration across bank teams to align governance and improve workforce processes.

Responsibilities include developing strategies, managing staff schedules, and preparing readiness plans to balance customer experience with efficiency and cost across lines of business.